Customer Support

How can we help?

If you’re looking for help filing a claim, logging in, or have questions about the products and services you have with American Fidelity, you’ve come to the right place.

Product Support

 

Account Support

Additional Resources

The Section 125 Plan allows you to deduct eligible benefits from gross earnings before taxes are computed. Calculate your potential savings with this calculator.

Estimate the medical expenses you anticipate to pay out of your own pocket (not covered by insurance) during the year and see how an FSA can help you save on taxes.

Watch short videos to learn about our insurance products, employer solutions, preparing for enrollment, and more.

Changing jobs or retiring? Learn how you can keep some of your benefits.

Frequently Asked Questions

How do I file an insurance claim?

The fastest way to file an insurance claim is through your online account, or on our mobile app, AFmobile®.

  • Online
    1. Log in to your online account
    2. Click on the File a Claim button
    3. Click on the policy you want
    4. Upload the requested documentation and click on the Upload File button
    5. Click on the Next button and enter the remaining information on the following pages
    6. Check the acknowledgment box and click on the Submit button
  • AFmobile
    1. Touch the File a Claim button on the AFmobile dashboard
    2. Select the policy you are filing a claim and touch the Choose Files button
    3. Either snap a photo of your documentation and touch the Attach Documents button or upload it from your mobile device and hit Next
    4. Follow the prompts and fill out the required information
    5. Check the acknowledgment box and click on the Submit button
  • Fax or Mail
    1. Download and complete the appropriate claim form from our claim form pagePlease note, paper claim filing is not the fastest option. File a claim online or through AFmobile to get your money faster.

The fastest way to file a reimbursement claim is through your online account, or on our mobile app, AFmobile®.

  • Online
    1. Log in to your online account
    2. Click on the Access My Reimbursements button
    3. Choose Add Claim on the Claims dropdown
    4. Complete the claim form
    5. Upload receipt
    6. Click the Submit button
  • AFmobile
    1. Touch the Submit Reimbursement button on the AFmobile dashboard
    2. Complete the Claim Form
    3. Upload receipt
    4. Click the Submit button
  • Fax or Mail
    1. Download and complete the appropriate claim form from our claim form pagePlease note, paper claim filing is not the fastest option. File a claim online or through AFmobile to get your money faster.

The fastest way to check the status of a claim is through your online account, or on our mobile app, AFmobile®.

For Insurance Claims:

  • Online
    1. Log in to your online account
    2. Click on the My Benefits tab
    3. Under My Benefit Account Overview, click on the gray View Claims button next to the policy you are checking on
  • AFmobile
    1. From the AFmobile dashboard, scroll down to the Insurance Claims
    2. Choose either In Process or Processed
      • When you file a claim, it will be located under In Process until it has been processed.
      • Once your claim is processed, it will be located under Processed

For Reimbursement Claims:

  • Online
    1. Log in to your online account
    2. Click on the Access My Reimbursement Account button
    3. Choose Claim Activity on the Claims dropdown
      • Claims that are approved will be listed in green.
      • Claims that require action, such as receipt or more information, will be listed in blue. Click on the transaction to view more details.
      • Claims that are denied will be listed in red. Click on the transaction to view more details.
  • AFmobile
    1. From the AFmobile dashboard, select Overview under Reimbursement Accounts. Then, select the menu icon on the top left, and select Claims.
      • Claims that are approved will be listed in green.
      • Claims that require action, such as receipt or more information, will be listed in blue. Click on the transaction to view more details.
      • Claims that are denied will be listed in red. Click on the transaction to view more details.

For Insurance Claims:

  • Online
    1. Log in to your online account
    2. Click on your name in the top right of the screen to access My Profile
    3. Scroll down and click on the Direct Deposit tab
    4. Enter or update your bank account information
    5. Click on the Save Direct Deposit button
  • AFmobile
    1. From the AFmobile® dashboard, go to your Profile
    2. Under Direct Deposit, select Insurance Direct Deposit
    3. Follow the prompts to set up your account and click on the Save Direct Deposit button

For Reimbursement Claims:

  • Online
    1. Log in to your online account
    2. Click on the Access My Reimbursement Account button
    3. Click on your name in the top right of the screen to access your User Profile
    4. Select the Edit button above Reimbursement Method
    5. Select Direct Deposit
    6. Enter or update your bank account information
    7. Click on the Save Direct Deposit button
  • AFmobile
    1. From the AFmobile® dashboard, go to your Profile
    2. Under Direct Deposit, select either Reimbursement Direct Deposit or Insurance Direct Deposit
    3. Follow the prompts to set up your account and click on the Save Direct Deposit button
  1. Log in to your online account or AFmobile
  2. Select the Additional Documentation button
  3. Select either Reimbursement Account(s) or Insurance Claim
    • For Reimbursement Accounts, select the pending transaction and click Add Receipt to upload documentation.
    • For Insurance Claims, select the insurance policy from the dropdown, then upload your documentation.

For more FAQs, visit the Product Support or Account Support pages above.

Accomplish What You Need to Online

If you have products and services from American Fidelity, did you know you can often find what you’re looking for in your online account? Here are just a few of the actions you can take once you log in:

  • View account history
  • Update your contact information
  • File insurance and reimbursement claims
  • Check claims status
  • Upload additional requested documentation
  • View annuity plan balances, interest rates, and performing fund transfers

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