Your Account in Your Hands
Managing your American Fidelity benefits is easy with our mobile app, AFmobile. Simply download the app from the App Store® or Google Play™. Then, create or log in to your American Fidelity online account. You’ll have 24/7 access to your balances, claims status, and more—all from your mobile device.
Mobile App FAQs
To download AFmobile for your Apple device, search AFmobile in the App Store®. The app requires OS 6.0 or higher.
To download AFmobile for your Android device, search AFmobile in the Google Play™. The app requires OS 5.0 or higher.
Follow your device prompts to complete the download and installation process.
To register, you’ll need your Social Security Number or customer number. Your username and password are created by you. Your username and password is the same for both AFmobile and online.
To change your account password when you’re already logged in, simply select Change Password from within your profile. Tap Update Password when you’re done.
Tap Login Help. Input your username and Submit. Choose your preferred communication method to receive a one-time code and follow the prompts. You'll need to reset your password before logging in to your account.
Tap Login Help from the login screen on AFmobile. Input your last name, Social Security Number or customer number, and date of birth. Choose your preferred communication method to receive a one-time code and follow the prompts.
The profile screen allows you to view and edit your personal information, including your:
- Name and address
- Email address
- Communication preferences
- Direct deposit
To make changes to your information, tap the pencil icon on your profile overview. Fill in your information and save.
To enroll in direct deposit through AFmobile, tap your profile icon at the top right. Then, scroll down to the Direct Deposit section. There, you can enroll in either Reimbursement Direct Deposit or Insurance Direct Deposit. Note: you’ll need to set up direct deposit for your insurance benefits and reimbursement accounts separately.
To view your Benefits Debit Card(s), visit your profile and select Debit Card(s). Then, tap Report Lost/Stolen and follow the instructions to receive a new card.
For Insurance Claims:
From the home dashboard, locate the Insurance Claim section to find a list of all insurance benefits claims you’ve submitted. You can sort claims by status (paid/processed or in process) by selecting the appropriate red tabs.
For Reimbursement Accounts:
From the home dashboard, select the reimbursement account you wish to review. You can view your recent transactions from this page.
Yes. Simply click Additional Documentation from the home dashboard and select the claim type. Follow the instructions and when prompted, take a photo with your device’s camera or select the photo from your phone's gallery.
Yes. You may select how you’d like to receive notifications about your account, claims, and transactions. Click the person icon on the top right of your AFmobile dashboard, and scroll down to Communications.
Please note, your reimbursement account communication preferences are selected separately. Please select Reimbursement Communications to update these specific account notifications.
Visit your profile, then tap Debit Card(s).
You can upload files up to 10 MB through your mobile or online account. Typically, this is about 23 to 35 pages per claim when using default phone settings.
To decrease your files before uploading:
Option 1: Screenshot the photo and crop it down.
- From your photos app, select the photo(s) you want to resize.
- Take a screenshot of the photo.
- Open the screenshot and crop out unnecessary claim information such as phone service provider, time, battery level, etc.
- Save the screenshot.
- Upload the resized photo.
Option 2: Resize the existing photo by emailing it to yourself.
- From your Photos app, select the photo(s) you want to resize then tap Share.
- Choose Mail and select the recipient, choosing your own email as the recipient if you want to resize an image and share it with yourself.
- Tap Send to open the resize options, and choose Small, Medium, or Large (it will show the file size).
- Open the email you sent yourself, tap and hold the attached photo to save.
- Upload the resized photo.
Learn More About Your Online Account
With an American Fidelity online account, you can:
- View all of your insurance benefits and reimbursement accounts
- File a claim
- Request reimbursement
- And more!