Online Account FAQs
How do I access my American Fidelity account?
How do I register for an account?
How do I change my password?
To change your account password once logged in, select Password from within your profile. Click Save Password when you’re done.
What if I forget my password?
To reset your password go to the login screen and click Forgot Password. Then, type your username and select Submit. Your security question will appear. After you correctly answer this question, a temporary password will be sent to the email address on your account.
Log in to your account using the temporary password provided. After you reset your password, you’ll be able to log in from either americanfidelity.com or AFmobile.
What if I forget my username?
Where can I view my claims history?
For Insurance Claims:
In the My Benefits section, you’ll find a list of active insurance policies. Click the View Claims button next to each policy for a list of all received and processed claims.
For Reimbursement Accounts:
To view activity for your reimbursement accounts, tap the Access My Reimbursement Account button. Then, hover over Claims in the red navigation bar and select the Claims Activity section to view and track your reimbursement claims. You can search by date range or monetary amount, as well as filter by claim status.
For a quick view of your account balance(s), hover over My Accounts and click Account Summary. Each account will display in its own box.
Can I submit a receipt through my online account?
- Log in to your online account or AFmobile
- Select the Additional Documentation button
- Select either Reimbursement Account(s) or Insurance Claim
- For Reimbursement Accounts, select the pending transaction and click Add Receipt to upload documentation.
- For Insurance Claims, select the insurance policy from the dropdown, then upload your documentation.
Can I receive notifications about my claims?
Yes. From your profile, you may select how you’d like to receive notifications about your account, claims, and transactions.
For Insurance Benefits:
To select your insurance benefits preferences, log in to your account and access your Profile in the upper right corner of the screen. From there, you can turn on/off email and text alerts, as well as update your email address and phone number.
For Reimbursement Accounts:
To select your reimbursement preferences, log in to your account and select Access My Reimbursement Account. Then, click the gear symbol in the navigation bar. You may choose email and text alerts for each alert type. You can also use this page to update your email address or register your mobile phone for SMS text alerts.
Manage Your Benefits
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