Online Account Support
Your Benefits, Your Account
You deserve easy, immediate access to your insurance benefits and reimbursement accounts. When you log in to your online account, you’ll find all your benefits information in one place.
File a Claim
Submit claims for your insurance benefits or reimbursement accounts
Track Claims
View the status of your benefits claims and reimbursements
Upload Documentation
Attach receipts and documentation for claims
Manage Preferences
Edit your profile, enroll in direct deposit, and elect communication preferences
How-To Videos
Online Account FAQs
How do I access my American Fidelity account?
Access your account by logging in online or on AFmobile®. If you haven't already, you'll need to register for an account first.
How do I register for an account?
To register, first click the Login button, and then click Register. You’ll need your Social Security Number and email address. Your username and password are created by you.
How do I change my password?
To change your account password once logged in, select Password from within your profile. Click Save Password when you’re done.
What if I forget my password?
To reset your password go to the login screen and click Forgot Password. Then, type your username and select Submit. Your security question will appear. After you correctly answer this question, a temporary password will be sent to the email address on your account.
Log in to your account using the temporary password provided. After you reset your password, you’ll be able to log in from either americanfidelity.com or AFmobile.
What if I forget my username?
If you forget your username, go to the login screen and click Forgot Username. Input your last name, Social Security Number, and email address associated with your American Fidelity account. You will receive an email with your username and further instructions.
Where can I view my claims history?
For Insurance Claims:
In the My Benefits section, you’ll find a list of active insurance policies. Click the View Claims button next to each policy for a list of all received and processed claims.
For Reimbursement Accounts:
To view activity for your reimbursement accounts, tap the Access My Reimbursement Account button. Then, hover over Claims in the red navigation bar and select the Claims Activity section to view and track your reimbursement claims. You can search by date range or monetary amount, as well as filter by claim status.
For a quick view of your account balance(s), hover over My Accounts and click Account Summary. Each account will display in its own box.
Can I submit a receipt through my online account?
- Log in to your online account or AFmobile
- Select the Additional Documentation button
- Select either Reimbursement Account(s) or Insurance Claim
- For Reimbursement Accounts, select the pending transaction and click Add Receipt to upload documentation.
- For Insurance Claims, select the insurance policy from the dropdown, then upload your documentation.
Can I receive notifications about my claims?
Yes. From your profile, you may select how you’d like to receive notifications about your account, claims, and transactions.
For Insurance Benefits:
To select your insurance benefits preferences, log in to your account and access your Profile in the upper right corner of the screen. From there, you can turn on/off email and text alerts, as well as update your email address and phone number.
For Reimbursement Accounts:
To select your reimbursement preferences, log in to your account and select Access My Reimbursement Account. Then, click the gear symbol in the navigation bar. You may choose email and text alerts for each alert type. You can also use this page to update your email address or register your mobile phone for SMS text alerts.