Online Account Support

Your Benefits, Your Account

You deserve easy, immediate access to your insurance benefits and reimbursement accounts. When you log in to your online account, you’ll find all your benefits information in one place. 


File a Claim

Submit claims for your insurance benefits or reimbursement accounts

Track Claims

View the status of your benefits claims and reimbursements

Upload Documentation

Attach receipts and documentation for claims

Manage Preferences

Edit your profile, enroll in direct deposit, and elect communication preferences

  • Access your account by logging in online or on AFmobile®. If you haven't already, you'll need to register for an account first.

  • To register, first click the Login button, and then click Register. You’ll need your Social Security Number or customer number. Your username and password are created by you.

    Register Now

  • To change your account password once logged in, select Password from within your profile. Click Save Password when you’re done.

  • To reset your password, go to the login screen and click Forgot Password. Then, type your username and select Submit. Choose your preferred communication method to receive a one-time code and follow the prompts. You'll need to reset your password before logging in to your account.

    Reset Your Password

  • If you forget your username, go to the login screen and click Forgot Username. Input your last name, Social Security Number or customer number, and date of birth. Choose your preferred communication method to receive a one-time code and follow the prompts.

    Reset Your Username

  • For Insurance Claims:

    In the My Benefits section, you’ll find a list of active insurance policies. Click the View Claims button next to each policy for a list of all received and processed claims.

    For Reimbursement Accounts:

    To view activity for your reimbursement accounts, log in to your online account and select the reimbursement account you would like to view. The claims list will be at the bottom of the Account Details page. You can search by date range or monetary amount, as well as filter by claim status. 

    1. Log in to your online account or AFmobile
    2. Select the Additional Documentation button
    3. Select either Reimbursement Account(s) or Insurance Claim
      • For Reimbursement Accounts, select the pending transaction and click Add Receipt to upload documentation.
      • For Insurance Claims, select the insurance policy from the dropdown, then upload your documentation.
  • Yes. From your profile, you may select how you’d like to receive notifications about your account, claims, and transactions.

    For Insurance Benefits:

    To select your insurance benefits preferences, log in to your account and access your Profile in the upper right corner of the screen. From there, you can turn on/off email and text alerts, as well as update your email address and phone number.

    For Reimbursement Accounts:

    To select your reimbursement preferences, log in to your account and select Manage My Reimbursement Account. Then, hover over your name in the top right and select Communication Settings. You may choose email and text alerts for each alert type. You can also use this page to update your email address or register your mobile phone for SMS text alerts.

Manage Your Benefits

Your benefits, your account. Log in or register to get started today!