Online Account Support

Online Account FAQs

• How do I access my American Fidelity account?

  Access your account by logging in online or on AFmobile^®. If you haven't already, you'll need to register for an account first.

• How do I register for an account?

  To register, first click the Login button, and then click Register. You’ll need your Social Security Number or customer number. Your username and password are created by you.

  Register Now

• How do I change my password?

  To change your account password once logged in, select Password from within your profile. Click Update Password when you’re done.

• What if I forget my password?

  To reset your password, go to the login screen and click Forgot Password. Then, type your username and select Next. Choose your preferred communication method to receive a one-time code and follow the prompts. You'll need to reset your password before logging in to your account.

  Reset Your Password

• What if I forget my username?

  If you forgot your username, go to the login screen and click Forgot Username. Input your last name, date of birth, and Social Security Number or customer number. Choose your preferred communication method to receive a one-time code and follow the prompts.

  Reset Your Username

• Where can I view my claims history?

  For Insurance Claims:

  Once logged in, select the Benefits tab, then you’ll find a list of active insurance policies. Click the View Claims button next to each policy for a list of all received and processed claims.

  For Reimbursement Accounts:

  Once logged in, select the reimbursement account you would like to view. The claims list will be at the bottom of the Account Details page. You can search by date range or monetary amount, as well as filter by claim status. 

• How do I submit a receipt through my online account?
  1. Log in to your online account or AFmobile
  2. Select the Additional Documentation button
  3. Select either Reimbursement Account(s) or Insurance Claim
     • For Reimbursement Accounts, select the pending transaction and click Add Receipt to upload documentation.
     • For Insurance Claims, select the insurance policy from the dropdown, then upload your documentation.
• Can I receive notifications about my claims?

  Yes. From your profile, you may select how you’d like to receive notifications about your account, claims, and transactions.

  For Insurance Benefits:

  To select your insurance benefits preferences, log in to your account and access your Profile in the upper right corner of the screen. From there, you can opt in or out of email and text alerts, as well as update your email address and phone number.

  For Reimbursement Accounts:

  To select your reimbursement preferences, log in to your account and select Manage My Reimbursement Account. Then, hover over your name in the top right and select Communication Settings. You may choose email and text alerts for each alert type. You can also use this page to update your email address or register your mobile phone for SMS text alerts.