Cancer Insurance Support

The fastest way to file a cancer insurance claim is through your online account, or on our mobile app, AFmobile^®.

• Log in to your online account
• Download AFmobile from the App Store^® or Google Play™

For more details on how to file a claim, including required documentation and a step-by-step instructional video, visit our cancer insurance claim page.

You can download and print a paper claim form here. Please note, paper claim filing is not the fastest option. File a claim online or through AFmobile to get your money faster.

For more details on how to file a claim, including required documentation and a step-by-step instructional video, visit our cancer insurance claim page.

When filing a cancer insurance claim you will need to provide the following documentation:

• Statement of Insured, completed via online claim filing or paper claim form
• Pathology report from first diagnosis of cancer
• Itemized bills with diagnosis from each provider— including a complete breakdown of charges for each date of service
• Prescription drug receipts
• For the transportation benefit, documents showing how many miles you traveled and the date(s) specific to the treatment

We may also need:

• Authorization to Disclose Information Including PHI: This form gives us authorization to get records from your medical provider(s) and others who may hold information necessary for us to review your claim. Upload the form via your online account, or mail or fax it.

For more details on how to file a claim, including a step-by-step instructional video, visit our cancer insurance claim page.

Claims are generally processed within 5-7 business days.

However, your cancer policy’s annual diagnostic testing and screening benefit may qualify for quick processing. When you submit your diagnostic testing and screening benefit claim online or through AFmobile, you can receive payment in as little as one day when enrolled in direct deposit, no extra documentation required.

Learn more about AFQuickClaims^® 

The fastest way to check the status of a claim is through your online account, or on our mobile app, AFmobile^®.

• Online
  1. Log in to your online account
  2. Click on the Claims tab
• AFmobile
  1. From the AFmobile dashboard, scroll down to Insurance Claims
  2. Choose either In Process or Processed
     • When you file a claim, it will be located under In Process until it has been processed.
     • Once your claim is processed, it will be located under Processed

No. The diagnostic and screening benefit is available without a diagnosis of cancer. This benefit pays an indemnity benefit for a covered person who receives a screening test that is generally medically recognized to detect internal cancer, like a mammogram, colonoscopy, or a prostate-specific antigen (PSA) blood test. You can file a claim for this benefit once per covered person per calendar year.

No. Benefits are payable for the covered person’s ICU confinement due to any accident or sickness, subject to limitations and exclusions as shown in the rider.

A document that details information about specific plan benefits. You can view your Schedule of Benefits in your policy document through your online account.

Each calendar year, we will pay the indemnity amount shown in the Schedule of Benefits for each covered person who receives a covered screening test. It covers one test per covered person per year.

Children may continue to be covered under a parent’s cancer policy until age 26.

Yes. Children may continue to be covered under a parent’s cancer policy until age 26 regardless of marital status, student status, and whether he/she lives with you.

Yes. As long as the covered child contacts the American Fidelity home office within 60 days of his/her 26^th birthday, he/she may convert to his/her own policy with no additional medical questions or underwriting.

Yes, the individual cancer base policies are guaranteed renewable for life. As long as you continue to pay required premiums, coverage will continue.