Annuity Account Support
Do you have an annuity account with American Fidelity? Check out these tips and frequently asked questions to help.
Manage Your Annuity Account Online
Through your online or mobile account, you can:
- View account balances, transaction statements, and account history
- Access distribution and change forms
- Elect electronic statement delivery
- View monthly and quarterly fund performance returns for variable annuity accounts
- Make inter-fund transfers and asset allocation changes for variable annuity accounts
Can I access my annuity account online?
What annuity information is available online?
Through your online account, you can access account balances, transaction history, account statements, and forms. For variable annuity account holders, you are also able to reallocate your existing investment options and change your investment options for future contributions online.
For instructions on how to change your investment options online, please email email@example.com or contact us at 800-662-1113
What annuity forms are available online?
How do I access my annuity statements online?
Periodic statements can now be accessed under Statement on the My Annuities tab of your online account as well as on AFmobile®. Select Enroll in Electronic Delivery of Periodic Statements or view your statements online to opt-in to receive statements electronically. Statements will be available for viewing within 30 days after the statement end date. Once you have opted in for electronic delivery, you will receive an email each time a statement is available for viewing. Statements for the past three years will be viewable once you opt-in for electronic delivery.
For variable account holders: Confirmation of Transactions reports are produced each time we process a financial transaction on your account, as required. Reports that are mailed to you are not currently available online as a paperless option.
Where can I find a list of available funds, variable annuity fund performance, or a variable product prospectus?
The list of available funds can be found in the Performance figures for the separate accounts here. Select the download option for your product and you will see the list of funds available with monthly and quarterly performance figures and a link to the current prospectus.
How do I file a death claim for an annuitant?
Who is the beneficiary of my annuity policy?
Please contact Annuity Services at 800-662-1113 or email firstname.lastname@example.org to determine the beneficiary of your policy.
How do I change the beneficiary of my annuity policy?
Complete and submit the Annuities Change of Beneficiary form.
How do I request a duplicate annuity policy?
Please contact Annuity Services at 800-662-1113 or email email@example.com to request a duplicate policy.
How do I cancel my annuity policy?
Please contact Annuity Services at 800-662-1113 or email firstname.lastname@example.org for assistance.
Contributions, Distributions & Loans
How do I change my contribution amount?
Contact Annuity Services at 800-662-1113 or email email@example.com to request a change form.
If the contribution is deducted from your paycheck, you will also need to contact your employer or plan administrator to request a change.
Can I take a distribution from my account?
Traditional Individual Retirement Account (IRA) Distributions: You can withdraw from your IRA at any time. However, there are tax rules for each type of IRA. Please refer to the distribution guidelines included with the distribution forms for more details.
- Generally you will pay a 10% early withdraw tax penalty if you withdraw from your IRA before you are 59 ½.
Roth IRA Distributions: You can withdraw from your IRA at any time. However, there are tax rules for each type of IRA. To qualify for a tax-free distribution, you must have had a Roth IRA for five years and have met one of the following qualifying events:
- Attainment of age 59 ½,
- Disability, or
- A qualified first home purchase.
Please refer to the distribution guidelines included with the distribution forms for more details.
403(b) Plan Distributions: Regulations require that amounts contributed to a 403(b) Plan may not be distributed to participants or their beneficiaries earlier than that participant’s attainment of age 59 ½, death, disability, severance from employment, or the occurrence of an applicable hardship. Please refer to the distribution guidelines included with the distribution forms for more details.
457(b) Plan Distributions: Regulations require that amounts contributed to a 457(b) Plan may not be distributed to participants or their beneficiaries earlier than that participant’s attainment of age 70, severance from employment, or the occurrence of an unforeseeable emergency. Please refer to the distribution guidelines included with the distribution forms for more details.
If your annuity is part of a 403(b) or 457(b) Plan, you should also contact the plan administrator for assistance. Your ability to withdraw funds may be restricted by the applicable Plan rules or IRS regulations.
How do I take a distribution from my account?
What are my options when I retire or separate from service from my employer’s 403(b) or 457(b) Plan?
When you have retired or separated from service, you have the following options available to you:
- You may elect to take monthly payments and report the sums received each year as ordinary income. The advantage in this method is that overall taxation should be in a lower tax bracket.
- You may leave the balance on deposit with us until the year you reach age 70½. At that time, you will need to begin receiving the Required Minimum Distribution as an annual payout.
- You may withdraw any portion of these funds at any time. Any amounts withdrawn will be considered taxable income in the current tax year. Generally, we are required to withhold 20% from your distribution for federal income tax. State tax withholding may also be withheld where applicable. And, you may be subject to a 10% federal tax penalty if any money is withdrawn from 403(b) Plans before age 59 ½.
- You may choose to make a “direct rollover” to a Traditional IRA, or an eligible employer plan.
When am I required to take a RMD (required minimum distribution)?
In any retirement plan provided by the IRS, there is a time in which you are required to take distributions, if you haven’t already. These are called “Required Minimum Distributions”. For 403(b), 457(b) or other defined contribution plans, RMD distributions must begin by the later of the calendar year in which you reach age 70 ½ or the year you retire (if allowed by your plan).
For IRAs (excluding Roth IRAs), RMD distributions must begin by April 1st of the year following the calendar year in which you reach age 70 ½, regardless of whether you are still employed. If you have multiple plans, RMD distributions can be taken as an aggregate from one plan.
For a Roth IRA, withdrawals are not required until after the death of the owner.
How do I request a loan?
Please contact Annuity Services at 800-662-1113 or email firstname.lastname@example.org to obtain policy loan information. Loans are not available with after-tax, Roth or Traditional IRA Annuities. Loans may be available with 403(b) or 457(b) accounts, if allowed by the Plan rules.
Can I have more than one loan at a time?
No. The first loan would have to be satisfied before another loan would be permitted.
How can I check on my remaining loan balance?
Can I make my loan payment online or over the phone?
Online and phone payments are not available. You can mail your payment to:
American Fidelity Assurance Company
P.O. Box 25520
Oklahoma City, Oklahoma 73125-0520
Plan for the Future
Are you planning for retirement? Do you know your retirement income goal? And, which savings vehicles are the best fit for your lifestyle?
With some thought and planning, you can create a retirement plan that's right for you and your family. Learn more about planning for your retirement with this short video.
Variable Annuity Prospectus Documents
If you are considering or have already purchased an American Fidelity variable annuity, click below to find and download the prospectus documents.