Life Insurance Support

You're not alone. From gathering documents to filing a claim, we're here to provide support, offer guidance, and make the process as easy as possible.

 

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Documentation Needed to File a Claim

 

At this time, life insurance claims cannot be filed online. They must be mailed or faxed.
View all Life Insurance forms on our forms page.

 

You will need to provide these documents:

  • Copy of the certified death certificate for the deceased beneficiary
  • To have your claim benefits direct deposited,
    complete a direct deposit form
  • If additional documentation is needed, we will reach out to you directly.

What's the difference between
life insurance types?

Life insurance is an important piece of a strong financial plan. Watch this short video to learn about the different types of life insurance American Fidelity offers.

 

Learn more about life insurance 

 

Frequently Asked Questions

  • Life insurance is an important piece of a strong financial plan. In the event of you passing away, you would want your family to be protected. Life insurance can help supplement your lost wages and help your family with expenses like a mortgage, college tuition and other debt.

    Learn more about life insurance 

  • To change your beneficiary, download and complete the Beneficiary Change Form. The form requires a witness signature to complete.

  • You may obtain a copy of your policy through your online account. Once you are logged in, under Benefits, select the policy name you wish to view. Then, select View Policy Document

    If you are unable to obtain a copy of your policy through your online account, please call us at 800-662-1113 for additional assistance. 

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    Please note: While the Insured is living, only the owner may view the policy online and/or request a copy of the policy. 

  • Unfortunately, you cannot request a loan through your online account. Please contact our customer care team, or call 800-662-1113.

  • If your term period has expired, coverage will automatically renew up to the maximum age stated in your policy, and you will receive a letter informing you about your new premium rate.

  • Yes. Your life insurance is an individual policy and can be taken with you if you leave employment. To learn more and move to direct billing, please complete the Policy Continuation contact form or call 800-943-2231.

  • All U.S. beneficiaries are required to fill out a Form W-9 to comply with tax regulations. The benefit for a life insurance policy is non-taxable, but the interest may be taxable if it exceeds $600. Even if the interest amount is less than $600, a Form W-9 is required.

  • American Fidelity can only release benefit information, including a copy of the policy, to the named beneficiary after the insured has passed.

  • No, if one beneficiary has submitted all necessary requirements, we can move forward with paying their portion of the benefit. We will not be able to release payment to an individual beneficiary until their requirements have been submitted.  

    If legal affidavits are required in order to confirm the surviving heirs, American Fidelity must wait until all completed and notarized affidavits are returned before we can move forward with payment.

  • If the claim is payable, the location of the death will not impact the payment.

  • Exclusions and limitations are provided within your policy. You may obtain a copy of your policy through your online account. 

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Need more help?

Our customer service team is available Monday – Friday 7:00 a.m. to 7:00 p.m. CST.

 

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