Getting It Right: Switching Providers
It takes quite a bit of time and research to find the right benefits provider. When all is said and done, how do you know you've found "the one"? Help make sure they're a fit by considering these important tips.
Tips to Consider
1. Will your new provider take the time to understand you?
If your business is important to them, they'll want to learn all about you and your organization. If they're not asking about your past, present and future, then think twice before making things official. They should be asking:
- What have you previously tried that worked well?
- Where did things go wrong?
- How are you currently managing your benefits?
- What could be better?
- What are your goals for the future?
2. What is their plan to help you with employee support?
If they don't have one, now is the time to run for the hills! If they do, what does that plan include? At a minimum you should be getting:
- Assistance answering employee questions
- Thorough benefits education for every employee on your entire benefits program
- Pre-enrollment evaluations and employee communication
- Guided one-on-one employee enrollments
- Employee guidance to maximize benefits and usage on current policies
3. Are they willing to stand by your side all year long?
Good benefits providers don't just show up for open enrollment. They collaborate with you year-round because they care as much about your success as you do. They should offer:
- Customized enrollment plans and accountability meetings
- Meaningful, relevant enrollments that employees value
- Frequent updates on compliance or regulatory changes
- Assistance with new hires and life changes enrollments
- A dedicated contact to provide year-round support for you and your employees
Don't settle for a one-sided relationship. We know breaking up is hard to do, but sometimes it's the best decision for all parties. Find a benefits partner who is exactly that — a partner.
This blog is up to date as of February 2023 and has not been updated for changes in the law, administration or current events.