Help Protect Your
American Fidelity Account
It’s important to protect your online accounts — especially the ones that store personal and financial information. Taking a few simple steps can help strengthen the security of your American Fidelity account and help you recognize potential scams.
Use these tips to help protect your account and personal information.
Strengthen Your Account Security
Did you know more than 50% of people use the same password for multiple accounts?1 Password attacks are one of the most common risks to the security of personal data.
Use a strong, unique password for your American Fidelity account that you don't use for other accounts. Consider using a password manager to more securely create and store unique passwords.
You can add another layer of protection by turning on multi-factor authentication (MFA), which requires an additional verification step when signing in.
Take time to evaluate your American Fidelity online account now.
Stay Informed with Account Alerts
Account alerts can help you stay informed about activity involving your American Fidelity accounts. To fully opt in or out of all account alerts, make sure to update your preferences for both your American Fidelity supplemental benefits and reimbursement accounts.
For American Fidelity Benefits
You can update your communication preferences anytime through your online account. This includes opting in or out of specific types of communications, such as account alerts. You may also reply STOP to opt out of text messages. Sign up for supplemental benefit alerts
For Reimbursement Accounts
Stay in control of your Flexible Spending Account (FSA), Health Savings Account (HSA), or Health Reimbursement Arrangement (HRA) by opting in to transaction alerts. You'll be notified whenever a transaction occurs, helping you quickly identify and report any suspicious activity. Sign up for reimbursement account alerts
Save Our Official Contact Information
Scammers are more regularly impersonating companies you know and trust. Because of this, it's important to know American Fidelity's official contact information so you can verify unexpected or suspicious communications before responding or providing personal information.
If you're ever unsure if a call, email, or text message claiming to be from American Fidelity is legitimate, don't use the contact information provided in the message. Instead, contact us using one of the verified methods below.
Email Domains:
@americanfidelity.com
@email.americanfidelity.com
Phone Calls:
Customer support:
800-662-1113
Policy continuation:
800-943-2231
Text Messages:
Account information: 234636 and 25123
Reimbursement account alerts: 855-621-5746
Online Account Link:
Stay Alert for Phishing Scams and Suspicious Activity
Be cautious of unexpected emails, text messages, or calls asking you to provide personal information, sign in to your account, click a link, or download an attachment. Scammers often try to create a sense of urgency to get you to take action.
If a message claiming to be American Fidelity seems suspicious, don't click any links or download attachments. Instead, contact us to verify whether a communication is legitimate.
If you are concerned about scams, please call us at 800-662-1113 or report issues to hoax@americanfidelity.com.
Read Our Blog!
Discover more ways to safeguard your American Fidelity account and other personal information