Are you still completing your open enrollment manually? Having issues finding the right support for building out data, rules, and other specifications? Or are you feeling the burden of getting your employees to enroll on time?
If you’re spending significant time on these enrollment tasks, you’re missing out on some key HR roles like employee relations, recruiting, and retention. And today, those are the big ones you don’t want to overlook. If your job is HR, you should be able to focus on that.
The right benefits enrollment software can be a powerful tool to help you streamline your next open enrollment season.
Four reasons HR professionals use an enrollment platform
- Time savings
- Process automation
- Eliminate transposing information
- Error prevention
An online platform could give you some time back in your day and allow you to focus on what matters most. If you’re not currently managing your benefits enrollment online, or just not overly satisfied with what you’re getting, consider the following.
- Outline your current pain points.
- Determine the challenges you want to solve.
- Envision and write down what a successful enrollment looks like for your organization.
Once you determine if making a move is smart for your organization, you can begin shopping around for a provider who can partner to solve your challenges. There are a lot of systems out there, so you’ll want to carefully evaluate what you’re getting.
Eight Questions to Ask
Is your enrollment platform checking the boxes?
- Is the enrollment platform robust enough to handle your rules and complexities?
- What experience does the provider have with complex eligibility including single groups with multiple plans and rates?
- What are the scripting capabilities? Is the provider able to include questions not directly related to the benefits?
- What's included in the testing procedures to ensure accuracy? How much time is spent reviewing scenarios after rules are built?
- What are the security protocols and how do they transfer data?
- Can the provider work with other carriers to receive data feeds?
- How long does it take the provider to receive data, build requirements, complete testing and release to production?
- Does the provider offer a dedicated team or only an 800 number?
If you find yourself with plenty of checks, you're likely getting what you need from your platform. If you're left with blanks, it's probably time to reevaluate.
How will you know when you’ve found your match?
Finding the right benefits enrollment provider is like finding a great partner. You want someone who's going to be there for you, and that you can trust to handle your needs and complexities.
When you're looking for a benefits enrollment platform, it's easy to get overwhelmed by all the choices. You might feel like you need to kiss a lot of frogs before one finally sticks, but it doesn't have to be that way.
This blog is up to date as of March 2023 and has not been updated for changes in the law, administration or current events.
