How do I file an insurance claim?

The fastest way to file an insurance claim is through your online account, or on our mobile app, AFmobile^®.

• Online
  1. Log in to your online account
  2. Click on the File a Claim button
  3. Select Insurance Claim
  4. Upload the requested documentation and click on the Upload File button
  5. Click on the Next button and enter the remaining information on the following pages
  6. Check the acknowledgment box and click on the Submit button
• AFmobile
  1. Touch the File a Claim button on the AFmobile dashboard
  2. Select the policy you are filing a claim and touch the Choose Files button
  3. Either snap a photo of your documentation and touch the Attach Documents button or upload it from your mobile device and hit Next
  4. Follow the prompts and fill out the required information
  5. Check the acknowledgment box and click on the Submit button
• Fax or Mail
  1. Download and complete the appropriate claim form from our claim form page. Please note, paper claim filing is not the fastest option. File a claim online or through AFmobile to get your money faster.