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Your benefits enrollment is complete!

One business day after enrolling, you can set up an online account to manage your benefits anytime, anywhere. With this account, you can view policy documents, submit claims, and check account balances. 

Step 1: Create Your Account

When registering, you will provide your email address, birthdate, and Social Security Number or Customer Number to verify your identity. Be sure to choose a secure password to protect your information.

Register Now

Step 2: Download AFmobile®

Manage your insurance benefits and reimbursement accounts on our mobile app, AFmobile! You will use the same credentials for the browser and app version of your account. 

Access your account 24/7 with AFmobile®

Manage your insurance benefits and reimbursement accounts on our mobile app, AFmobile!

Step 3: Wait for Your Effective Date

Your policy documents and reimbursement account information will be available on your effective date. To find your effective date, log in to your account.

  • Insurance Benefits: Your effective date will be next to your policy name under Benefits. For lapsed policies, click Benefits to find these effective dates.
  • Reimbursement Accounts: Log in and click Manage My Reimbursement Account. Your plan dates will be beneath the reimbursement account name. For previous or future plan years, click Reimbursements and scroll down to the account you're looking for.

Step 4: Learn About Your Policy

If you opted in for email communications, you will receive a notification when your policy is available online.  
    1. Log in to your account or AFmobile
    2. Under Benefits, select the policy name you wish to view
    3. Select View Policy Document

 

Note: If your policy document is not available online, you will see Policy Document Request form upon selecting View Policy Document. After you complete this form, our team will send you a copy of your policy and add it to your online account.

The fastest way to view your Explanation of Benefits (EOB) is through your online account. However, you must elect paperless EOBs before they are visible. 

To elect paperless EOBs, log in to your online account and select your name to view your Profile. Then, under Communication Preferences, you can either opt in to all emails from American Fidelity, or you can click Show Communication Categories and check the email box next to Paperless Explanation of Benefits (EOBs). 

How to View Electronic EOBs Online:

  1. After your claim has been processed, log in to your account
  2. Select the Claims tab from the navigation
  3. Under the Processed Claims table, select the EOB link next to the claim to download your document

How to View Electronic EOBs on AFmobile:

  1. Log in to AFmobile
  2. Scroll to Insurance Claims
  3. Select the claim type, then select the claim number to view your EOB

The fastest way to file an insurance claim is through your online account, or on our mobile app, AFmobile®.

  • Online
    1. Log in to your online account
    2. Click on the File a Claim button
    3. Select Insurance Claim
    4. Upload the requested documentation and click on the Upload File button
    5. Click on the Next button and enter the remaining information on the following pages
    6. Check the acknowledgment box and click on the Submit button
  • AFmobile
    1. Touch the File a Claim button on the AFmobile dashboard
    2. Select the policy you are filing a claim and touch the Choose Files button
    3. Either snap a photo of your documentation and touch the Attach Documents button or upload it from your mobile device and hit Next
    4. Follow the prompts and fill out the required information
    5. Check the acknowledgment box and click on the Submit button
  • Fax or Mail
    1. Download and complete the appropriate claim form from our claim form page. Please note, paper claim filing is not the fastest option. File a claim online or through AFmobile to get your money faster.

The fastest way to check the status of a claim is through your online account, or on our mobile app, AFmobile.

For Insurance Claims:

  • Online
    1. Log in to your online account
    2. Click on the Claims tab
  • AFmobile
    1. Log in to AFmobile, then look at the claims section on your home dashboard. 

For Reimbursement Claims:

  • Online
    1. Log in to your online account
    2. Click on the Reimbursement tab 
    3. Select View Claim Activity
      • Claims that are approved will be listed in green.
      • Claims that require action, such as uploading required documentation or more information, will be listed in blue. Claims that are denied will be listed in red. Click on the transaction to view more details.
  • AFmobile
    1. Log in to AFmobile
    2. Select the reimbursement account you wish to review
    3. Select a claim from the transactions list
      • The claim status, amount, and other details will be located on this screen. 
  1. Log in to your online account or AFmobile
  2. Select the Additional Documentation button
  3. Select either Reimbursement Account(s) or Insurance Claim
    • For Reimbursement Accounts, select the pending transaction and click Add Receipt to upload documentation.
    • For Insurance Claims, select the insurance policy from the dropdown, then upload your documentation.
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