How do I check my claim status?

The fastest way to check the status of a claim is through your online account, or on our mobile app, AFmobile.

For Insurance Claims:

• Online
  1. Log in to your online account
  2. Click on the Claims tab
• AFmobile
  1. Log in to AFmobile, then look at the claims section on your home dashboard. 

For Reimbursement Claims:

• Online
  1. Log in to your online account
  2. Click on the Reimbursement tab 
  3. Select View Claim Activity
     
     • Claims that are approved will be listed in green.
     • Claims that require action, such as uploading required documentation or more information, will be listed in blue. Claims that are denied will be listed in red. Click on the transaction to view more details.

• AFmobile
  1. Log in to AFmobile
  2. Select the reimbursement account you wish to review
  3. Select a claim from the transactions list
     • The claim status, amount, and other details will be located on this screen.