How can I view my insurance Explanation of Benefits?
The fastest way to view your Explanation of Benefits (EOB) is through your online account. However, you must elect paperless EOBs before they are visible.
To elect paperless EOBs, log in to your online account and select your name to view your Profile. Then, under Communication Preferences, you can either opt in to all emails from American Fidelity, or you can click Show Communication Categories and check the email box next to Paperless Explanation of Benefits (EOBs).
How to View Electronic EOBs Online:
- After your claim has been processed, log in to your account
- Select the Claims tab from the navigation
- Under the Processed Claims table, select the EOB link next to the claim to download your document
How to View Electronic EOBs on AFmobile:
- Log in to AFmobile
- Scroll to Insurance Claims
- Select the claim type, then select the claim number to view your EOB