Reactivate Your Benefits Debit Card

Your Benefits Debit Card will be temporarily deactivated if you fail to provide required documentation for Healthcare Flexible Spending Account (HCFSA), Limited Purpose Flexible Spending Account (LPFSA), or Health Reimbursement Arrangement (HRA) transactions.

The Internal Revenue Code (IRC) outlines eligible expenses for HCFSAs, LPFSAs, and HRAs, and has strict requirements stating that purchases must be verified using itemized documentation. To comply with IRC guidelines, we request documentation of your expenses to prove the eligibility of the purchase. 

How to Reactivate Your Card:

1. Submit the proper documentation: To verify your transaction and reactivate your card, please submit an Explanation of Benefits (EOB) or itemized documentation including:

    • Original date of service or expense
    • Description of service rendered or expense
    • Charges for the service or expense
    • Provider of the service or expense
    • Recipient of the service or expense

For your convenience, there are several ways you can submit your documentation:

    • Mobile App: Use the “Additional Documentation” button on AFmobile®
      • Select Additional Documentation
      • Select Reimbursement Account(s)
      • Select the pending transaction, and select Attach New Document to upload documentation

    • Online: Upload through your online account
      • Click the Manage My Reimbursement Account button
      • Navigate to the transaction from Claim Activity, My Recent Transactions or Account Activity page
      • Select the appropriate transaction
      • Select Add Receipt
      • Browse or Drag and Drop document(s)
      • Select Submit

    • Fax: Send a toll-free fax to 844-319-3668 (Please include the claim form with your documentation to ensure we allocate your claim correctly.)
    • Mail: American Fidelity Assurance Company, Flex Account Administration, PO Box 161968, Altamonte Springs, FL 32716 (Please include the claim form with your documentation to ensure we allocate your claim correctly.)

2. Pay the transaction back: If you have used your card for an ineligible expense, you may pay for that expense out of pocket. You can pay the balance directly from your bank account through your online account or by calling us with a credit card/check.

    • Online Account
      • Log in to your online account.
      • Select Manage My Reimbursement Account.
      • Under Balance Due, click Pay Now.
      • Select the charge and Pay Now or Add a Receipt.
      • Repay the Full Amount, Partial Amount or Individual Transaction.
    • Call Us
      • Call 800-662-1113.
      • Select 3 for Flexible Spending Accounts.
      •  You will be given three options to pay back the expense: using an eligible expense, paying back with a credit card, or mailing us a check.

Learn More about Benefits Debit Cards 

 Note: The fastest way to submit documentation is through your online account or AFmobile. 

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