Can I track my employee's claims?

As the employer, you are only able to see the status of disability insurance claims if they are in progress or missing documentation. Employees can track all other claim types through their online account.

To view the status of pending disability claims:

1. Select the Claims page.
2. Search for the employee under Incomplete Disability Claims and click on their name.
3. Under Status you will see:
   1. Needs Forms: Disability claims require three forms to be provided to process the claim. Please ensure all forms are provided.
   2. Processing: All three required forms have been submitted. Our claims team is reviewing the claim for final processing.

Why don't I see all disability claims on this screen? 

If the employee submits all required documentation and there is no action needed, you will not see the claim on this screen. Once it is processed, you can view this by clicking their name on the Employees tab. 

If a disability claim qualifies for AFQuickClaims^®, it will also not show in the Incomplete Disability Claims table because it will be immediately processed. These claims may include pregnancy claims or physician expenses.