Employer Billing Support

Need assistance managing your American Fidelity bill? We’re here to help. 

Managing your bill just got easier!

Our online feature allows you to view discrepancies in minutes after you upload a formatted Excel file through your secure online account. 

You can then manage your bill discrepancies on the same day, minutes after uploading your file. 

Learn more with this guide 

How to Manage Your Bill

Step 1: Format and upload your Excel file outlining the amount deducted from each employee's paycheck per coverage type.

View Example Format 

Step 2: Review the discrepancies that appear. These errors are based on a comparison of your file and our bill. 

Step 3: Provide the reason for each discrepancy using the list of reason codes. 

Step 4:  Submit your reconciled payroll deduction file with the matching payment. Congratulations! You're done! 

Using Your Online Account

 

What are the benefits of uploading a formatted Payroll Deduction File?

  • Immediately receive an automated comparison of your data against our information.
  • Quickly see discrepancies in separate tabs to understand what should be updated before payment.
  • Promptly work your bill in one day without the need to reach out to customer support.


Why is using your online account for billing preferred?

  • Using American Fidelity’s online account allows you to submit employee data through a secure environment.  
  • Receiving discrepancies immediately allows for faster bill processing.

Terms to Know

 

Payroll Deduction File: This file lists each employee and the amount of premium deducted from each paycheck per coverage type.

Reconciliation: Comparing the billed amount to your payroll deduction amount.

Discrepancies: Billed premium does not match deduction amounts that need to be updated or verified, like terminations, leaves of absence, additions of coverage, etc. You can review all discrepancies through the Show All view or by:

  • Not on Bill 
  • No Payment Received 
  • Premium Shortages 
  • Premium Overages 

Billing Addresses

When paying your bill, please include your customer number and your invoice number on or with your check. Review Example Invoice 

Insurance Product Billing
American Fidelity 
Attn: Billing Admin 
P.O. Box 268805
Oklahoma City, OK 73126
Health Savings Accounts 
American Fidelity 
Attn: HSA Admin
P.O. Box 258886
Oklahoma City, OK 73125
Annuity Billing 
American Fidelity 
Attn: Annuity Services
P.O. Box 25520
Oklahoma City, OK 73125

Flexible Spending Accounts - Education
American Fidelity
P.O. Box 219326
Kansas City, MO 64121

Flexible Spending Accounts - Public Sector, Automotive, Healthcare
American Fidelity 
P.O. Box 219309
Kansas City, MO 64121

Indiana Flexible Spending Accounts - Education
American Fidelity
ATTN: Flex Account Administration 
PO Box 219326
Kansas City, MO 64121-9326

Ohio Flexible Spending Accounts - Education
American Fidelity
P.O. Box 645975
Cincinnati, OH 45264

Need additional help?

Reach out to your billing specialist.

Contact Us