Dependent Care Account Customer Support

To help you better understand your Dependent Care Account (DCA), here is some helpful information and frequently asked questions.

How Does a DCA Work?

A DCA is used to reimburse yourself for eligible dependent day care expenses. Your contribution is withheld from your paycheck before tax, which in turn reduces your overall tax burden. For a step-by-step look at how a DCA works, check out this diagram.

Learn More About DCAs 

Dependent Care Account FAQs

How do I file a DCA claim?

The fastest way to file a reimbursement claim is through your online account, or on our mobile app, AFmobile®.

  • Online
    1. Log in to your online account
    2. Click on the Access My Reimbursement Account button
    3. Choose Add Claim from the Claims dropdown
    4. Complete the claim form
    5. Click the Submit button
  • AFmobile
    1. Touch the Submit Reimbursement button on the AFmobile dashboard
    2. Complete the Claim Form
    3. Click the Submit button
  • Fax or Mail
    1. Download and complete a Dependent Care Reimbursement/Provider Acknowledgement Form and include all applicable receipts and documentation. Please note, paper claim filing is not the fastest option. File a claim online or through AFmobile to get your money faster.

Eligible expenses generally must have been incurred during the current plan year. Check with your employer for specific rules applicable to your plan.

Once your claim and all required documentation have been received, the turnaround time for claims processing is generally 5-7 business days.

If you already have an American Fidelity online account, simply log in to access your reimbursement account(s). If you have not created an account, click here to register now. Then, follow the prompts to complete the registration process.

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The fastest way to receive your reimbursement is through direct deposit. Enroll in direct deposit online by logging in to your online account, selecting Access My Reimbursements, and selecting My Profile. Or, you may also elect to receive a mailed check.

The Internal Revenue Code determines annual contribution amounts. For 2019, you may allot up to $5,000 per tax year, or $2,500 if married and filing a separate return.

DCAs are “use or lose” accounts. This means, at the end of your plan year, the funds remaining in your account may be lost. Log in to your account to view your plan year start and end dates.

A DCA covers employment-related expenses for dependent care. These expenses must be services that allow you to go to work, and typically include day care and elder care for legal tax dependents. An HCFSA covers eligible medical expenses that you would otherwise pay for out of pocket.

Learn more about HCFSAs 

No. Contributed funds must remain in their designated account.

Qualifying expenses may include after-school care, summer day camp, and day care. For more information, check out our list of eligible expenses.

You may view your account information at any time by logging in to your online account. Then, select Access My Reimbursement Account and click Claims Activity.

You can also view your account information from our app, AFmobile®. You will be able to view your account balance from the dashboard, or, click on your reimbursement account to view a complete transaction history. 

Internal Revenue Code (IRC) regulations have requirements stating that expenses must be substantiated. For DCAs, the information required may be provided by a third party in the form of a statement or receipt. To comply with IRC guidelines, we request documentation of your expense to prove its eligibility.

Yes! First, log in to your online account. Then, select Access My Reimbursement Account, hover over Claims, and select Add Claim. To send a payment to a provider instead of reimbursing yourself, select Yes on the Pay Provider section of the claim form. Then, choose your provider name from the dropdown menu. If you don’t see your provider listed, select Add New Provider Record to add your provider. Enter your provider’s name, address, city, state, and zip code.

Normally, you can only elect contributions into your DCA during a yearly open enrollment period, but there are exceptions. Qualifying life events include:

  • Status changes*
    • Change in marital status
    • Birth of a child
    • Adopting or placing a child for adoption
    • Change in employment status that impacts plan participant status
  • Certain judgments, decrees, or orders
  • Loss of entitlement to Medicare or Medicaid

*A DCA may allow certain changes when there is a change in the need for care or cost of care, as well as when there is a change in care providers.

Election changes may only be made if the change is consistent with and on account of the qualifying life event. Your employer determines if you can make mid-plan year election changes. You should contact your employer if you've experienced a qualifying event and wish to make a change.

If you have additional debit card users, you’ll need to request cards for them through your online account. Here’s how:

  • Log in to your online account.
  • Select the Access My Reimbursement Account button.
  • Click your Username on the right side of the navigation bar.
  • From this page, you can add or update an existing dependent, as well as manage other account details.
  • When adding a family member, the dependent or spouse’s Dependent ID is their Social Security number.
  • In the Add Family Member window, select the box to Issue Dependent Card.
  • When complete, click Next and Save.

How-To Videos

For additional assistance or to file a DCA claim, please log in to your account:

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