Why did I receive an “ineligible” or “insufficient documentation” notice, and what should I do now?

You may receive this notice if:

• Your Benefits Debit Card was used for an expense incurred outside the plan year,
• Your Benefits Debit Card was used for an ineligible expense, or
• If documentation submitted is missing information.

When the documentation cannot be provided or the expense is ineligible, you have three options:

• You can offset the ineligible expense by submitting a different itemized document for a different expense that is eligible and has not already been reimbursed,
• Contact American Fidelity to make a credit card payment, or
• Submit the notice received along with a check in the amount of the transaction to be applied to your reimbursement account.