File a Dependent Care Account Reimbursement Claim
The fastest way to file a Dependent Care Account (DCA) claim is through your online account or the mobile app, AFmobile®. Download AFmobile from the Apple App Store or Google Play Store.
Dependent Care Account Reimbursement Claim
Eligible services must be received and paid for before filing for a Dependent Care Account (DCA) reimbursement.
Required Information
When filing a DCA claim, you must provide the following during the claim process:
- The tax ID of the care provider, or
- The individual Social Security Number of the care provider
DCA FAQs
How do I file a DCA claim?
The fastest way to file a reimbursement claim is through your online account, or on our mobile app, AFmobile®.
- Online
- Log in to your online account
- Click the File a Claim button on the top of the page
- Select Reimbursement Account
- Complete the claim form
- Click the Submit button
- AFmobile
- Touch the Submit Reimbursement button on the AFmobile dashboard
- Complete the Claim Form
- Click the Submit button
- Fax or Mail
- Download and complete a Dependent Care Reimbursement/Provider Acknowledgement Form and include all applicable receipts and documentation. Please note, paper claim filing is not the fastest option. File a claim online or through AFmobile to get your money faster.
Eligible expenses generally must have been incurred during the current plan year. Check with your employer for specific rules applicable to your plan.
When will my claim be paid?
Once your claim and all required documentation have been received, the turnaround time for claims processing is generally 5-7 business days.
How do I access my DCA online?
If you already have an American Fidelity online account, simply log in to access your reimbursement account(s). If you have not created an account, click here to register now. Then, follow the prompts to complete the registration process.
How will I receive my reimbursement?
The fastest way to receive your reimbursement is through direct deposit. Enroll in direct deposit online by logging in to your online account, selecting Manage My Reimbursement Account, and selecting My Profile. Or, you may also elect to receive a mailed check.
Can I transfer money from my DCA to my HCFSA?
No. Contributed funds must remain in their designated account.
What expenses can be paid for with a DCA?
Qualifying expenses may include after-school care, summer day camp, and day care. For more information, check out our list of eligible expenses.
How can I view my balance and transaction history?
You may view your account information at any time by logging in to your online account. Select your account to review your balance and transaction history.
You can also view your account information from our app, AFmobile®. You will be able to view your account balance from the dashboard, or, click on your reimbursement account to view a complete transaction history.
Why do I have to submit receipts for every DCA claim?
Internal Revenue Code (IRC) regulations have requirements stating that expenses must be substantiated. For DCAs, the information required may be provided by a third party in the form of a statement or receipt. To comply with IRC guidelines, we request documentation of your expense to prove its eligibility.
Can I pay a provider directly from my DCA online account?
Yes! First, log in to your online account. Then, select Dependent Care Account and click Request a Reimbursement, and select Submit a Claim. To send a payment to a provider instead of reimbursing yourself, select Pay Provider section of the claim form. Then, choose your provider name from the dropdown menu. If you don’t see your provider listed, select Add New Provider Record to add your provider. Enter your provider’s name, address, city, state, and zip code.
Need help?
If you have questions about your DCA account, log in to your online account or visit the support section.
If you need to file a paper claim, download and print a claim form here.
NOTE: Paper claim filing is not the fastest option. File a claim online or through AFmobile to get your money faster.