Top Benefits Questions Employees Are Asking
Do you play a role in your company’s benefits program? If so, you know that there are many tasks and responsibilities involved in this process. Juggling the tasks you must do and the tasks you wish to do can be challenging.
Answering employee questions and concerns takes time and effort. What if you could streamline your answers regarding the most frequently asked benefits questions? We researched what these questions consist of from our own customer service department. Utilize these resources surrounding the most common FAQs, so you can act before your employees’ questions even enter the door.
Claims Status
“What is the status of my claim?” and “What is the processing time once a claim is submitted?” are the number one questions we receive. Below are the answers to help your employees navigate these questions.
What is the status of my claim?
The fastest way to check the status of a claim is through your online account or our mobile app, AFmobile®.
- Online
- Log in to your online account
- Click on the Claims tab
- AFmobile
- Log in to AFmobile, then look at the claims section on your dashboard.
What is the processing time once a claim is submitted?
Claims are generally processed within seven business days after all required documentation is received.
Filing Assistance
“How do I file a claim?” is a common question that your employees need to know. There are several ways to file a claim, but the fastest options are through their online account or AFmobile.
How do I file an insurance claim?
- Online
- Log in to your online account
- Click on the File a Claim button
- Select Insurance Claim
- Upload the requested documentation and click on the Upload File button
- Click on the Next button and enter the remaining information on the following pages
- Check the acknowledgment box and click on the Submit button
- AFmobile
- Touch the File a Claim button on the AFmobile dashboard
- Select the policy for which you are filing a claim and touch the Choose Files button
- Either snap a photo of your documentation and touch the Attach Documents button or upload it from your mobile device and hit Next
- Follow the prompts and fill out the required information
- Check the acknowledgment box and click on the Submit button
- Fax or Mail
- Download and complete the appropriate claim form from our claims form page. Please note, paper claim filing is not the fastest option. File a claim online or through AFmobile to get your money faster.
For more claim filing information, see https://americanfidelity.com/claims/
Covered Benefits
Lastly, “Is this covered in my current plan?” is another common question. Employees may have a hard time knowing what their policy covers. We encourage them to visit our support page, where they can find a breakdown of their policy and coverage information. They can also access their policy documents through their online account to see what their specific coverage is.
How This Helps
You can use this article as a guide for the top questions your employees may ask. This minimizes the need for repetitive conversations and streamlines your communication. Having a list of these FAQs will save time and allow you to act proactively.
Encouraging employees to utilize our online and mobile resources first before coming to you can be beneficial, so they can see how easy it is and in case one question to you leads to another.
This blog is up to date as of September 2024 and has not been updated for changes in the law, administration or current events.
