Hand in Hand: A PAA Partnership

Video Transcript:

Chad Marsar: Pennsylvania Automotive Association, we represent car dealers, heavy duty truck dealers, and what we call power sports dealers or motorcycle dealers. With the association, I always like to say we're a one stop shop for all of our members. Whatever issues they have, whatever concerns they have, whatever products they need to fulfill their business needs, they can come to us, and we can help 'em with it.

Steve Smith: When we first started with American Fidelity, one of the things we wanted to be able to accomplish is be able to bill the product. Through our consolidated billing, we never did get to that point. We found out that the value that American Fidelity has in their billing process.

John Kulp: American Fidelity brings the variety too. So they could have multiple products within the same line of coverage, and they're kind of customizing a package to the need of the dealer. Then you have the employee facing side where there is day-to-day handholding, the one-on-one meetings. When there's a need on the back end, we always have somebody to call, and that's not an 800 number, it's a direct somebody.

Chad Marsar: They bring premier products to the table and have an expertise when it comes to the service of their members. And beyond that, the reason our relationship has gone on over decades is really the people behind the company. I think it's our relationship with the American Fidelity team and our team, the personal relationships allow for a longstanding relationship. So it's one thing to have the products and the services.
It's another thing to have that personal relationship. And because of that, it plays into a great partnership, and a long term partnership.

John Kulp: You know, having a trusted advisor, the fact that we can turn it over to our American Fidelity team and know at the end of the day that they're in the trenches, and we may not have to be there to trust that that representation from A to Z is going to fully represent not only their products, but at times they're also representing some other products that may be on the table from an education standpoint. That would not be replicated without somebody sitting there with you hand in hand. You're not gonna get that logging into a portal without the advice sitting across the table or beside you. So it most certainly saves both our operations team time and our field team time.

Steve Smith: It's great value because the employees are getting that attention they need, and it's doing a lot of heavy lifting off of me and my department, but the face-to-face, the explanation of benefits, all of that is done face-to-face, and it can be tailored to an employee or an employee's family's needs. And if you can have that one-on-one experience with an American Fidelity rep, and we can tailor what an employee needs, not necessarily what the employer thinks they need, I think that is great value as well.