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Where can I view my claims history?

To view your insurance claims history online:

  1. Log in to your online account.
  2. Select the Claims tab from the navigation.
  3. You will see a full list of all Pending Claims and Processed Claims.

To view your insurance claims history using AFmobile:

  1. Log in to AFmobile.
  2. From the dashboard, navigate to the Claim Status section to find a list of all insurance benefits claims you’ve submitted.
  3. Tap View All Claims to see the full list.

To view your reimbursement accounts claims history:

  1. Log in to your online account.
  2. From the home dashboard, click the Reimbursement Accounts button. You will be directed to the reimbursement account portal.
  3. Scroll down from the dashboard to view your account activity. 
  4. Your account activity will display claims labeled as Action Required, Approved/Posted, Pending/Processing, Authorized, or Denied.
  5. You can also search by date range or monetary amount, as well as filter by claim status. 
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