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Login Assistance

If you’re having trouble logging in to your American Fidelity online account, check out these frequently asked questions.

Create an Account

If you haven’t created your American Fidelity online account, watch this quick video for instructions on getting started.

Registration Tips: 

  • You must wait one business day after your enrollment to create your online account.

Once you have registered, you will be able to log in and view your account information. Your policy information will be available on your effective date.

Register Now

 

Login FAQs

What if I forgot my username?

Online Account:

If you forget your username, go to the login screen and click Forgot Username. Input your last name, Social Security Number or customer number, and date of birth. Choose your preferred communication method to receive a one-time code and follow the prompts.

Reset Your Username


AFmobile®:

Tap Login Help from the login screen on AFmobile. Input your last name, Social Security Number or customer number, and date of birth. Choose your preferred communication method to receive a one-time code and follow the prompts.

Online Account:

To reset your password, go to the login screen and click Forgot Password. Then, type your username and select Submit. Choose your preferred communication method to receive a one-time code and follow the prompts. You'll need to reset your password before logging in to your account.


AFmobile:

Tap Login Help. Input your username and Submit. Choose your preferred communication method to receive a one-time code and follow the prompts. You'll need to reset your password before logging in to your account.

Reset Your Password

To register, click the Login button and then click Register. You’ll need your Social Security Number or customer number. Your username and password are created by you.

Register Now

If you’re having trouble registering for an account, please contact our customer care team.

Online Account:

To change your account password once logged in, select Password from within your profile. Click Save Password when you’re done.

AFmobile:

To change your account password when you’re already logged in, simply select Change Password from within your profile. Tap Update Password when you’re done.

Still having trouble?

If you’re still having trouble accessing your account, please contact us.