Login Assistance

If you’re having trouble logging in to your American Fidelity online account, check out these frequently asked questions.

Create an Account

If you haven’t created your American Fidelity online account, watch this quick video for instructions on getting started.

Registration Tips: 

  • You must wait one business day after your enrollment to create your online account. 
  • Please use the same email address you used during your enrollment when registering.

Once you have registered, you will be able to log in and view your account information.

Register Now

Login FAQs

What if I forgot my username?

Online Account:

If you forget your username, go to the login screen and click Forgot Username. Input your last name, Social Security Number, and email address associated with your American Fidelity account. You will receive an email with your username and further instructions.


AFmobile®:

Tap Login Help from the login screen on AFmobile. Input your last name, Social Security Number, and email address associated with your American Fidelity account. You will receive an email with your username and further instructions.

Reset Your Username

Online Account:

To reset your password, go to the login screen and click Forgot Password. Then, type your username and select Submit. Your security question will appear. After you correctly answer this question, a temporary password will be sent to the email address on your account.


AFmobile:

Tap Login Help. Input your username and Submit. You will receive an email with a temporary password and further information.

Log in using the temporary password provided. After you reset your password, you’ll be able to log in using your online account or AFmobile.

Reset Your Password

To register, click the Login button and then click Register Here. You’ll need your Social Security Number and the email address you used at enrollment. Your username and password are created by you.

Register Now

If you’re having trouble registering for an account, please contact our customer care team.

Online Account:

To change your account password once logged in, select Password from within your profile. Click Save Password when you’re done.

AFmobile:

To change your account password when you’re already logged in, simply select Change Password from within your profile. Tap Update Password when you’re done.

Still having trouble?

If you’re still having trouble accessing your account, please contact us.