Why did I receive an “ineligible” or “insufficient documentation” notice, and what should I do now?

You may receive this notice if:

• Your Benefits Debit Card was used for an expense incurred outside the plan year.
• Your Benefits Debit Card was used for an ineligible expense.
• Your submitted documentation is missing information.

If the documentation cannot be provided or the expense is ineligible, you have three options:

1. Submit itemized documentation for an eligible expense that has not yet been reimbursed to offset the transaction amount.
2. Submit the notice received along with a check in the amount of the transaction to be applied to your HCFSA.
3. Pay the expense back online:
   1. Log in to your online account.
   2. Click on the Reimbursement Account button to navigate to the reimbursement account page.
   3. Under Balance Due, click Repay Now.
   4. Select the charge and Repay Now or Add a Receipt.
   5. Repay the Full Amount, Partial Amount, or Individual Transaction.