How do I submit disability claims documentation for my employees?

Instead of mailing or faxing claim documents on your employees' behalf, you can upload documents through your online account. This feature provides a secure, convenient method of submission.

If your employee has started the claim and needs your portion of the form: (This means your employee has started the claim process in their online account or by mail.)

1. Select the Claims page.
2. search for the employee under Incomplete Disability Claims.
3. Select the green Need button under the Employer Form column for the employee.
4. Follow the prompts to complete the digital employer form.

If your employee would like you to submit their statement of insured or physician form on their behalf, follow the instructions below for uploading documents. If your employees set up text or email alerts, they'll receive a confirmation that their claim has been received. If additional information is needed, we’ll contact the policyholder.

If you are starting a new disability claim on your employees' behalf:

1. Select the Claims
2. Click the Provide Claim Information
3. Search for the employee for whom you wish to upload documentation.
4. Select the employee's name and click Submit. Then, upload your documentation.

You can upload forms including the statement of insured, employer report of claim, and a physician statement. If your employees set up text or email alerts, they'll receive a confirmation that their claim has been received.