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Employer Billing Support

Need assistance reconciling your American Fidelity bill? We’re here to help.

Log in to your online account to view and reconcile your bill.

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Billing Enhancements Are Here!

When you manage your bill online, you will see new features including:

  • Updated user interface: Cleaner look and feel with redundant columns removed
  • Increased speed: Noticeable increase in speed when navigating system
  • Improved functionality:
    • Add new employees on the bill reconciliation page
    • Download Excel or PDF copies of bill without changing reconciliation type
    • Automatic save feature providing extra safeguards against losing information

 

Stay tuned as we continue to improve your experience!  

Billing FAQs

How do I reconcile my bill?

There are three ways to reconcile your American Fidelity bill. Start by logging in or registering for an account. Once logged in, you can access the Billing tab. From the Billing tab, you can administer your bill using one of three methods available:

  1. Reconcile your bill online

This option allows you to view and reconcile your bill(s) entirely online. Our online bill interface permits adding employees, modifying, and submitting new coverage for existing employees as well as terminating coverage. Copies of your bill(s) will also be available for PDF download.

  1. Upload your payroll registers

This option allows you to securely transmit your payroll register to American Fidelity.

  1. Download your bill in Excel then upload the updated Excel file

This option allows you to download your bill in a specialized Excel format that is designed for reconciliation. Once the reconciliation and markup are complete, return to the online account to upload the Excel spreadsheet for processing and to make a payment.

Changes are not made until the money is received and billing is posted. We automatically generate our bills. If the prior month’s bill has not been posted, the changes will not be reflected on the current bill. We strive to post the bills so the changes reflect on the next month’s bill. Paying bills timely will assist with changes being updated on the following month’s bill. If you have concerns about the changes not being updated on the bill please contact your billing representative for immediate assistance.

If you need your bill before our regularly scheduled generation, we will work with you to customize when you receive your bills to best meet your needs. Contact your billing specialist or account manager.

For the best experience, we recommend using Google Chrome when reconciling your bill.

Your pop-up blocker may be on which is why you are unable to download or print your invoice online. Here’s how you can edit those settings:


Google Chrome

  1. Click on the three dot icon in the upper right-hand corner of your browser.
  2. Click on Settings.
  3. Scroll to the bottom of the settings page and select Advanced.
  4. Click on Site Settings.
  5. Click on Pop-ups and redirects.
  6. Toggle off your pop-up blocker.

Internet Explorer

  1. Click on the gear icon and then Internet Options.
  2. On the Privacy tab, uncheck the Turn on Pop-up Blocker.

Your file could be saved in a different area depending on your browser.

Google Chrome

  1. Click on the Click on the three dot icon in the right-hand corner of your browser in the upper right-hand corner of your browser.
  2. Select Downloads.

Internet Explorer

  1. Click on the gear icon in the right-hand corner of your browser.
  2. Select View Downloads.

We are continuously updating our online billing platform to better your experience. This may require you to ensure your browser is up-to-date. Here’s how you can check if you have the most recent version of your browser:

Google Chrome

  1. Click on the three dot icon in the right-hand corner of your browser.
  2. Select Help > About Google Chrome.

Internet Explorer

  1. Click on the gear icon in the right-hand corner of your browser.
  2. Select About Internet Explorer.

Online Billing Videos

Billing Overview

Paying Your Bill

Reconciling Your Bill

Need additional help?

Reach out to your billing specialist or contact us.

Contact Us