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Employer Billing Support

Need assistance administering your American Fidelity bill? We’re here to help. 

 

 

 

Learn How to Use Our Hands-Free Bill Reconciliation

Our hands-free bill reconciliation option may save you time each month, allowing you to focus on other aspects of your job. 

Watch this video to learn how to upload your premium deduction file through your online account.

 

Which billing option is right for you?

Below are the recommended billing paths. Get started by logging into your American Fidelity online account

Hands-Free Bill Reconciliation

Provide American Fidelity with a report of your benefits deductions and we'll handle the reconciliation for you.

  • You provide documentation outlining the amount deducted from each employee's pay per coverage type

 

Employer Bill Reconciliation

American Fidelity provides an itemized bill listing the premium due for each employee's coverage. 

Option 1: Online Bill Reconciliation 
  • Log in to your online account and make changes to the bill so the bill reflects the premium benefit deductions made.
 Option 2: Offline Bill Reconciliation 
  • Log in to your online account to download the excel bill, make changes, and then re-upload the file by selecting the Upload Deductions button. 

Make sure your payment matches the reconciled amount.

American Fidelity will send you any updates that require an adjustment to the benefits deduction. 

Online Billing Tutorials

Billing Overview

Paying Your Bill

Reconciling Your Bill

Maximize Your Online Account 

Having easy access to employee data and billing information saves time and helps you better manage your overall benefit administration. 

With your account, you can electronically: 

  • Upload payroll information
  • View, reconcile, and pay bills
  • Access policyholder tools and information 

Don't have an online account? Setting one up is easy.

Register  Login 

Billing Addresses

When submitting your bill, please include your customer number and your invoice number on or with your check. Review Example Invoice 

Insurance Product Billing
American Fidelity Assurance Company
Attn: Billing Admin 
P.O. Box 268805
Oklahoma City, OK 73126-8805

Health Savings Accounts 
American Fidelity Assurance Company
Attn: HSA Admin
P.O. Box 258886
Oklahoma City, OK 73125

Annuity Billing 
American Fidelity Assurance Company 
Attn: Annuity Services
P.O. Box 25520
Oklahoma City, OK 73125

Flexible Spending Accounts - Education
American Fidelity Assurance Company
P.O. Box 219326
Kansas City, MO 64121-9326

Flexible Spending Accounts - Public Sector, Automotive, Healthcare
American Fidelity Assurance Company
P.O. Box 219309
Kansas City, MO 64121-9309

Indiana Flexible Spending Accounts - Education
American Fidelity
ATTN: First Merchant Bank: Group D
P.O. Box 7047
Indianapolis, IN 46207-7047

Ohio Flexible Spending Accounts - Education
American Fidelity
ATTN: First Merchant Bank
Reimbursement Account Administration: LB-42 AFA
P.O. Box 183074
Columbus, OH 43218-3074

Billing FAQs

How do I administer my bill?

There are three ways to administer your American Fidelity bill. Start by logging in or registering for an account. Once logged in, you can access the Billing tab. From the Billing tab, you can administer your bill using one of three methods available: 

  1. Upload your premium deduction file
    This option allows you to securely transmit your premium deduction file and we reconcile the bill for you.

  2. Reconcile your bill online
    This option allows you to view and reconcile your bill(s) entirely online. Our online bill interface permits adding employees, modifying, and submitting new coverage for existing employees as well as terminating coverage. Copies of your bill(s) will also be available for PDF download.

  3. Download your bill in Excel then upload the updated Excel file
    This option allows you to download your bill in a specialized Excel format that is designed for reconciliation. Once the reconciliation is complete, return to the online account to upload the Excel spreadsheet to submit for processing and to make a payment.

Changes are not made until the money is received and billing is posted. We automatically generate our bills. If the prior month’s bill has not been posted, the changes will not be reflected on the current bill. We strive to post the bills so the changes reflect on the next month’s bill. Paying bills timely will assist with changes being updated on the following month’s bill. If you have concerns about the changes not being updated on the bill please contact your billing representative for immediate assistance.

If you need your bill before our regularly scheduled generation, we will work with you to customize when you receive your bills to best meet your needs. Contact your billing specialist or account manager.

To create an online account, go to the Register screen and complete the form fields. Once your account is approved, it will be activated and you will be able to log in. 

Option 1

If you reconcile your bill online, find the employee you wish to terminate on your most recent invoice. Click on the red Terminate Employee button next to his/her name.  Fill in the effective date and click the Terminate button.

Option 2

1.       From the home screen, click on the Group Admin tab in the upper right-hand corner.

2.       Click on Review or Terminate Employee.

3.       Search for the employee to terminate or click View Active Participants.

4.       Click on the employee’s name and then Terminate Employee.

5.       Complete the form and click Terminate Employee to save changes.

This sample file explains the minimum required fields needed to upload your premium deduction file to your online account. Any file type can be uploaded.

 

Example File

For the best experience, we recommend using Google Chrome when reconciling your bill.

Your pop-up blocker may be on which is why you are unable to download or print your invoice online. Here’s how you can edit those settings:


Google Chrome

  1. Click on the three dot icon in the upper right-hand corner of your browser.
  2. Click on Settings.
  3. Scroll to the bottom of the settings page and select Advanced.
  4. Click on Site Settings.
  5. Click on Pop-ups and redirects.
  6. Toggle off your pop-up blocker.

Internet Explorer

  1. Click on the gear icon and then Internet Options.
  2. On the Privacy tab, uncheck the Turn on Pop-up Blocker.

Your file could be saved in a different area depending on your browser.

Google Chrome

  1. Click on the Click on the three dot icon in the right-hand corner of your browser in the upper right-hand corner of your browser.
  2. Select Downloads.

Internet Explorer

  1. Click on the gear icon in the right-hand corner of your browser.
  2. Select View Downloads.

We are continuously updating our online billing platform to better your experience. This may require you to ensure your browser is up-to-date. Here’s how you can check if you have the most recent version of your browser:

Google Chrome

  1. Click on the three dot icon in the right-hand corner of your browser.
  2. Select Help > About Google Chrome.

Internet Explorer

  1. Click on the gear icon in the right-hand corner of your browser.
  2. Select About Internet Explorer.

American Fidelity Assurance Company
Attn: Billing Admin 
P.O. Box 268805
Oklahoma City, OK 73126-8805

Customer Support: 800-662-1113
Fax: 877-232-4472

American Fidelity Assurance Company
PO Box 219326
Kansas City, MO 64121-9326

Customer Support: 800-662-1113

American Fidelity Assurance Company
PO Box 219309
Kansas City, MO 64121-9309

Customer Support: 800-662-1113

American Fidelity
ATTN: First Merchant Bank: Group D
P.O. Box 7047
Indianapolis, IN 46207-7047

American Fidelity
ATTN: First Merchant Bank
Reimbursement Account Administration: LB-42 AFA
P.O. Box 183074
Columbus, OH 43218-3074

American Fidelity Assurance Company
Attn: HSA Admin
P.O. Box 258886
Oklahoma City, OK 73125

Customer Support: 800-662-1113
Fax: 866-423-2669

American Fidelity Assurance Company 
Attn: Annuity Services
P.O. Box 25520
Oklahoma City, OK 73125

Customer Support: 800-662-1113
Fax: 800-651-1751

Need additional help?

Reach out to your billing specialist or contact us.

Contact Us

American Fidelity Assurance Company
americanfidelity.com