Here to Help


Natural disasters can present a lot of scary moments and unknown circumstances. We don't want your insurance claim to be one of them. American Fidelity Assurance Company understands the impact the recent storms may have had on you and your family. We want to express our deepest sympathies and sincerely hope you and your families are safe.

If you have been affected by the storms, we are ready to assist you in several ways.

  • You may withdraw any cancellation or nonrenewal notice issued on or after November 23, 2018 for a period of at least 60 days.
  • You have a 60-day extension for claim submission, reporting information, bill submission, or payment of funds.
  • We will consider exceptions to policy or contract requirements.
  • If you have need to file a complaint regarding any disaster-related dispute or issue, you may call the Illinois Department of Insurance’s toll-free complaint hotline at 866-445-5364, or file a complaint online.

We want to help affected customers focus on what is important at this time, healing, and rebuilding.


Still need help?

Contact Us