Responsible Innovation:
Our Commitment to Ethical AI

At American Fidelity, we recognize the transformative potential of artificial intelligence (AI) and are dedicated to using it responsibly to enhance operations, improve customer experiences, and deliver meaningful value for all stakeholders. As we integrate AI into our processes, we remain committed to placing people at the center of our efforts, ensuring that our systems are developed and deployed with integrity, fairness, and transparency. Guided by strong principles, we aim to uphold the highest standards in AI design, implementation, and oversight.

Our approach to AI is built on the following foundational pillars:

• Empowering Efficiency and Productivity: Our AI tools are utilized to optimize workflows and support our employees in achieving greater efficiency, allowing them to focus on meaningful and impactful tasks.
• Human Oversight and Accountability: Our AI models are carefully supervised to ensure decisions are transparent, explainable, and aligned with ethical guidelines.
• Prioritizing Security and Privacy: Our AI systems incorporate safeguards designed to protect sensitive data, comply with privacy regulations, and prevent unauthorized access or misuse.
• Continuous Monitoring and Validation: Our AI systems undergo rigorous testing, monitoring, and validation processes to maintain accuracy, reliability, and compliance with legal and regulatory standards.
• Adhering to Ethical and Industry Standards: We align our AI initiatives with established frameworks from leading organizations and regulatory bodies to ensure ethical practices and best-in-class implementation.

As we continue to expand our use of AI, we remain steadfast in our commitment to making service to the customer our top priority. By combining the efficiency of cutting-edge technology with the care and expertise of our employees, we strive to deliver meaningful solutions that improve lives while fostering trust, transparency, and fairness. At American Fidelity, AI is not a replacement for human connection—it’s a tool to help us serve our customers better.