How do I check my claim status?

The fastest way to check the status of a claim is through your online account, or on our mobile app, AFmobile^®.

For Insurance Claims:

You can check the status of your insurance claims by following these steps:

1. Log in to your account online or through your mobile device.
2. Go to the Claims Status section on your dashboard.
3. There you can view the status of all current and past claims you’ve filed.
   

For Reimbursement Claims:

To check your reimbursement claim status online:

1. Log in to your online account.
2. Click on the Reimbursement Account button to navigate to the reimbursement account portal (which will open in a new tab).
3. Scroll down to view your Claim Activity and their statuses.
   • Claims that are approved will be listed in green.
   • Claims that are pending will be listed in blue.
   • Claims that require action, such as uploading required documentation or more information, will be listed in yellow.
   • Claims that are denied will be listed in red. Click on the transaction to view more details.

To check your reimbursement claim status using AFmobile^®:

1. Once logged in, tap the Reimbursement Account button to navigate to the reimbursement account portal (which will open in a new tab).
2. Scroll down to view your Claim Activity and their statuses.
3. The claim status, amount, and other details will be located on this screen.