Frequently

Asked Questions

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Find answers to common questions here.

Mother and young adult daughter

FAQs

  • You can request leave through your online account at americanfidelity.com/login or our mobile app, AFmobile®

  • Please contact your employer if you do not see this option. Your employer might need to contact their American Fidelity leave administration liaison.

  • If you know you need to take paid leave, inform your employer at least 30 calendar days beforehand.

    Advance notice may not be possible under certain circumstances. In an emergency, you must at least verbally tell your employer that you plan to use paid leave within 24 hours. An additional written notice is required within three days after starting the leave.

  • Please log in to your account to learn more about the required documentation. You can view required PFMLI documentation here.

  • You may take up to 12 weeks per benefit year for any combination of approved leave: 

    • Medical Leave: Caring for your own serious health condition 
    • Family Leave: Bonding with a new child or caring for a family member with a serious health condition 
    • Safe Leave / Personal Protected Leave: Seeking help related to domestic violence, harassment, sexual assault or stalking 

    An additional two weeks of paid leave may be available for complications related to pregnancy, childbirth or related medical condition.

  • To be eligible for American Fidelity’s Paid Family Medical Leave Insurance (PFMLI), you must have:

    • Earned at least $1,000 in four out of five quarters before requesting paid leave; and
    • Experienced a qualifying event; and
    • Been continuously employed with your employer for 30 calendar days; or
    • Been eligible for benefits under your previous Oregon employer's equivalent plan
  • Benefits will depend on your earnings compared to Oregon’s Average Weekly Wage. Here is an example based on annual earnings.

    Weekly Benefits Weekly Earnings Annual Earnings
    Employee A $500.00 $500.00 $26,000.00
    Employee B $912.65 $1,000.00 $52,000.00
    Employee C $1,523.63 $2,403.85 $125,000.00

    The figures in the chart above are subject to change. Oregon's Average Weekly Wage and the Maximum Weekly Benefit Amount may be updated annually by the Oregon Employment Department. The 2023-2024 Oregon Average Weekly Wage is $1,269.69. The current Minimum Weekly Benefit is $63.48, and the Maximum Weekly Benefit is $1,523.63.

  • Contributions are 1% of your gross wages up to the social security wage base, which is $168,000 for 2024. Your employer will pay at least 40% of your monthly premium. Any remaining portion not covered by your employer will be deducted from your paycheck.

  • Yes. You’ll work with your employer to determine what type of leave is best for your situation.

  • It’s possible. We recommend speaking with your account manager to discuss your retirement plan’s rules and how paid leave may affect your retirement goals.

  • Paid leave will only pay 12-14 weeks each benefit year. Disability Income Insurance gives you protection beyond 14 weeks. It’s important to talk to your account manager to learn how paid leave and disability work together.

    Check out these articles about the important of disability insurance:

    Disability insurance and paid leave aren't the same 

    Paid Leave on the Rise: Why Disability Insurance Is Still Important 

  • Every person's financial outlook and risk aversion are unique to them. Therefore, we recommend you discuss with your American Fidelity account manager to determine your options to make the best decision for you.

  • To register, go to the login screen, then click Register. You’ll need your Customer Number or Social Security number. Fill out the requested information and create your username and password.

    Note: Your username and password are the same for both AFmobile and online.

    Register

  • Please contact your employer. They may need to provide American Fidelity with additional information to activate your account.

  • To reset your password, go to the login screen and click Forgot Password. Input your username, choose your preferred communication method to receive a one-time code and follow the prompts. You'll need to reset your password before logging in to your account.

  • Log in to your online account. Click the profile icon, then click Password. Click Save Password when you’re done.

  • If you forgot your username, go to the login screen and click Forgot Username. Input your last name, Customer Number or Social Security number and date of birth. Choose your preferred communication method to receive a one-time code and follow the prompts.

  • You can log in to your online account or call 800-662-1113 for support.

  • Health Care Provider Certification. View form >

  • Family member's serious health condition 
    Health Care Provider Certification. View form >

    Bonding
    One of the following required documentation:

    • The child's birth certificate or Consular Report or Birth Abroad
    • A document issued by a health care provider of the child or pregnant parent
    • Hospital admission form associated with delivery
    • Another document approved by the Oregon Employment Department for this purpose

    Bonding Adoption or Placement
    One of the following required documentation:

    • A copy of a court order verifying placement
    • A letter signed by the attorney representing the prospective foster or adoptive parent that confirms the placement
    • A document from the foster care, adoption agency, or social worker involved in the placement that confirms the placement
    • A document for the child issued by the United States Citizenship and Immigration Services
    • Another document approved by the Oregon Employment Department for this purpose

    Documentation must show all of the following:

    • The covered individual’s first and last name as parent or guardian of the child after birth or placement of the child through foster care or adoption
    • The child’s first and last name
    • The date of the child’s birth or placement
  • One of the following documentation is required:

    • A copy of a federal agency or state, local, or tribal police report, or a formal complaint to a school’s Title IX Coordinator indicating that the covered individual or the covered individual’s child was a victim of domestic violence, harassment, sexual assault, or stalking
    • A copy of a protective order or other evidence from a federal, state, local, or tribal court, administrative agency, school’s Title IX Coordinator, or attorney that the covered individual or the covered individual’s child appeared in or was preparing for a civil, criminal, or administrative trial related to domestic violence, harassment, sexual assault, or stalking
    • Documentation from an attorney, law enforcement officer, health care provider, licensed mental health professional or counselor, member of the clergy, or victim services provider that shows the covered individual or the covered individual’s child was undergoing treatment or counseling, obtaining services, or relocating as a result of domestic violence, harassment, sexual assault, or stalking

    In cases where a covered individual can show good cause for not providing one of the above forms of documentation, the covered individual may provide a written statement attesting that they are taking eligible safe leave.

    Good cause for not providing documentation is determined at the discretion of the company and includes, but is not limited to:

    • Difficulty obtaining verification due to a lack of access to services; or
    • Concerns for the safety of the covered individual or the covered individual’s child

PFMLI - Limitations and exclusions apply.

This information is intended to be educational. It is general in nature and should not be considered financial, legal or tax advice. Consult an attorney or a tax professional regarding your specific situation. This page and any downloadable items are up to date as of February 2024 and may not reflect changes in the law, finance, administration or current events.

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