AFleave Support and FAQs

What you need to know, now.

We want managing leave to be simple for you and your employees. Here you’ll find support on our leave management service, AFleave.

We are here to help you every step of the way.

Onboarding Timeline Census File View FAQs

Onboarding Timeline

  • Discovery

    • Meet your onboarding team.
    • Gather basic information.
    • Work together to determine your implementation level.
    • Discuss the onboarding schedule.
  • Contract

    • American Fidelity will work with you to finalize your contract.
    • We require the signed contract before moving through the onboarding process.
  • Preparation

    • Schedule implementation calls.
    • Send you a worksheet.
    • Gather information before the first call.
  • Implementation

  • Training

      We will train you on the following:
    • Work schedules and special rules
    • Eligibility criteria and decision making
    • Uploading files
    • Approval and denial functionality
    • Reports and dashboards
    • Looking up and paying invoices
  • Try It Out

      You will get to try out everything you learned, including:
    • Uploading files
    • Managing employee tasks
    • Running leave usage reports
    • Viewing and paying invoices
  • Year-Round Support

    American Fidelity is always available to help! We are here to help keep you compliant, educate your employees, and answer questions throughout the year.

Uploading Your Census File

To process leave requests, you must upload an updated census file matching the required format and data specifications at least monthly.

FAQs

  • To view new leave requests, log in to your online account. Click the New Requests tab on the home dashboard to view all new requests.

  • Log in to your online account to view the status of leave requests.

  • To upload documentation for a leave request:

    1. Log in to your online account.
    2. Select the employee’s leave request from the New Requests or Absences tab from the home dashboard.
    3. Now click the Upload Documents button and continue the on-screen prompts
  • To confirm an employee returning to work:

    1. Log in to your online account.
    2. Select the employee’s leave request from the New Requests or Absences tab from the home dashboard.
    3. Now click the Report Return to Work button and continue the on-screen prompts.

  • To process a leave request, you must upload an updated census file matching the required format and data specifications at least monthly through your online account.

  • To review reports, log in to your online account. Then, select the Reports tab on the left side from the home dashboard. Once in the Reports section, you can view Claims by Status and Claims by Type under the Report Name column.

  • You will receive an email notification when an employee files a leave request. You will be able to view the claim details through your online account.

  • If this happens, you must add the employee to the census file.

  • This depends on the type of leave and the rules that apply where you are located. Under FMLA, employers may choose to require or permit the use of accrued paid vacation leave, paid sick or family leave for some or all of the FMLA leave period. Learn more

  • To view your invoices, log in to your account. Then, from the home dashboard, click the Invoices tab.

    To pay via check, select Check for the payment type and print the invoice you’d like to pay. Then, mail a copy of the invoice with your check to:


    Leave Administration – Billing
    P.O. Box 269099
    Oklahoma City, OK 73126-9099

    Watch the AFleave billing tutorial >

Explore Our Employee Video Tutorials

How to file a leave request

Use this link to share with your employees

How to report intermittent time for a leave request

Use this link to share with your employees