Skip to main content

We're Here to Help

During times of stress, whether from natural disasters or other unknown circumstances, we want to help. Below you'll find information on how we can provide assistance. 

2019 Special Notices

August 2019 - Hurrican Dorian

Due to the current track of Hurricane Dorian, our reimbursement services center located in Orlando, Florida may be impacted early next week. The service center is preparing for operations to continue throughout the storm. However, the hurricane’s impact may cause longer phone hold times and delays in claims processing.

At this time we encourage you to use your American Fidelity online account or AFmobile® app as these systems will not be impacted. Mailing or faxing reimbursement claims is not recommended during the storm.

Don’t have an online account? Register Now 

The FBI recently issued an alert urging the public to protect their personal login information and monitor their online account activity closely. The FBI has received numerous reports of cybercriminals gaining unauthorized access to Health Savings Accounts, Flexible Spending Accounts, and Retirement Accounts. American Fidelity takes security very seriously. We recommend that our customers use caution with personal information, including login credentials. 

Recently, customers have reported receiving suspicious emails that appear to be from American Fidelity. If you receive a suspicious email, we recommend that you do not respond or click on any links or attachments. Please send your concerns to

We realize that the current government shutdown has had a profound impact on many Americans and their families. If any of American Fidelity policyholders affected by this are in need of additional time or other considerations regarding premium payments, we're here to help.

Please call us at (800) 943-2231.