File a Health Reimbursement Arrangement
Reimbursement Claim

The fastest way to file a Health Reimbursement Arrangement (HRA) claim is through your online account or the mobile app, AFmobile®. Download AFmobile from the Apple App Store or Google Play Store.

When using your Benefits Debit Card* or paying out of pocket, you must provide documentation for each eligible expense, such as an itemized receipt or Explanation of Benefits (EOB).

Also, eligible HRA expenses for you, your spouse, or other eligible dependents must be incurred during the plan year.* For specific plan information, log in to your online account.

Required Documentation

For a doctor visit or medical procedure, documentation should include:

  • Original date of service
  • Type of service rendered (checkup, physical, surgery, etc.)
  • Charges for the service
  • Provider of the service (physician name or facility)
  • Recipient of service

For drugs and medication*, documentation should include:

  • Copy of the physician’s prescription for over-the-counter drugs and medication
  • Receipt or documentation from the pharmacy showing the prescription number and date filled

Learn How to Unblock Your Card 

  • The fastest way to file a reimbursement claim is through your online account, or on our mobile app, AFmobile®.

    • Online
      1. Log in to your online account
      2. Click the File a Claim button on the top of the page
      3. Select Reimbursement Account
      4. Complete the claim form
      5. Click the Submit button
    • AFmobile
      1. Touch the Submit Reimbursement button on the AFmobile dashboard
      2. Complete the Claim Form
      3. Upload receipt
      4. Click the Submit button
    • Fax or Mail
      1. Download and complete an HRA Expense Reimbursement Voucher and include all applicable receipts and documentation. Please note, paper claim filing is not the fastest optionFile a claim online or through AFmobile to get your money faster.

    Eligible expenses generally must have been incurred during the current plan year. Check with your employer for specific rules applicable to your plan.

  • You may select to receive reimbursements as a mailed check or via direct deposit. You will receive your money faster if you enroll in direct deposit.

    Enroll in Direct Deposit Online 

  • You may view your account information at any time by logging in to your online account. Select your account to review your balance and transaction history.

    You can also view your account information from our app, AFmobile®. You will be able to view your account balance from the dashboard, or, click on your reimbursement account to view a complete transaction history. 

  • Once your claim and all required documentation have been received, the turnaround time for claims processing is generally 5-7 business days.

Need help?

If you have questions about your reimbursement account, log in to your online account or visit the support section.

If you need to file a paper claim, download and print a claim form here.
NOTE: Paper claim filing is not the fastest option. File a claim online or through AFmobile to get your money faster.