Skip to main content
Menu File a Claim Login
American-Fidelity-logo
Menu
Menu File a Claim Login
American-Fidelity-logo
American Fidelity Logo American Fidelity Logo
  1. Strategy
      •  
      • Employee Benefits
      • Communication and Education
      • Enrollment and Admin
      • HR Assistance
      • Tax Savings
      • Compliance Updates
      •  
  2. Products
      •  
      • Benefits
      • Dependent Verification
      • HR Technology
      • Reimbursement Accounts
      • Retirement Savings
      • Section 125
      •  
  3. Why Us
      •  
      • For Education
      • For the Public Sector
      • For Automotive
      • Account Managers
      • Customer Testimonials
      •  
  4. Blog
      •  
      • Benefits Strategy
      • Reimbursement Accounts
      • Supplemental Benefits
      • Customer Stories
      • Compliance Updates
      •  
  5. Support
      •  
      • COVID-19
      • Employer Assistance
      • Videos
      • Contact Us
      •  
  6. Claims
      •  
      •  
Login
 
 
American Fidelity Logo

Enrollment Education and Support Help District Soar

 

November 30, 2021

3 minute read

Category: Customer Stories

 

When looking for a solution for benefits education and enrollment support, there are multiple options. How do you find the right fit for your organization? Linda Azuelo, human resources director at Sahuarita Unified School District No. 30, found herself asking that question. Luckily, she already had a reliable resource as her district had been partnering with American Fidelity for several years.

CHALLENGE

Sahuarita, a rapidly growing district, was still using manual paper processes to manage benefits enrollment. The benefits team was faxing over 900 employee forms to four different vendors to complete annual enrollment. Managing more than 3,600 forms requiring manual data entry also brought an increased risk for errors. In fact, they were spending around 120 hours on open enrollment responsibilities. While these processes worked adequately for a smaller district, as Sahuarita grew, manual data entry was no longer an option.

The consequences of paper enrollment weren’t just felt by the staff, they were cumbersome for employees as well. Many lacked guidance during open enrollment and continued in the same benefits from the previous year instead of evaluating current needs.  

SOLUTION

As Linda began searching for a simpler way, she reached out to American Fidelity hoping for an online solution. She trusted their ability to find a solution based on the district’s strong relationship with American Fidelity and the company’s history of providing excellent customer service.

“The customer service we receive from American Fidelity goes beyond any of my expectations,” Linda said.

That solution was, AFenroll®, an online enrollment platform that allowed Linda to conduct open enrollment digitally. The district went from spending 120 hours managing enrollment to just 40 hours and they were able to cut out manual faxes to vendors by allowing data to be processed through the new platform.

“I’ve shopped around. Not only do I get the quality of customer service from American Fidelity, but I also get the best price point for our district,” Linda said.

RESULTS

“Partnering with American Fidelity has taken a lot of burden off our staff and helped us reduce the risk of errors,” said Linda.

The Sahuarita School District also needed to help their employees better understand their benefits and be more engaged during open enrollment. American Fidelity helped by conducting one-on-one enrollments with each of their 900 employees providing the district a substantial increase in employee participation.

“Having American Fidelity sit with our employees during enrollment has helped increase employee participation during open enrollment by 60%,” Linda said.

Employees found the enrollment platform easy to use and they were more confident in their selections because they better understood their options.

“Every step of the way during our enrollment, American Fidelity was there to handle any request and answer any question. If you’re looking for the best voluntary benefits for your employees to get what they need and the response they deserve, then American Fidelity is the way to go,” said Linda.

 

This blog is up to date as of November 2021 and has not been updated for changes in the law, administration or current events.

 
  • Tags:
  • Case Studies

Share:

 

More Customer Stories

 

District Saves $900,000 by Switching to American Fidelity

October 18, 2022

5 minute read

Springdale Public Schools found $900,000 in savings after making the switch to American Fidelity.

  • Tags:
  • Case Studies

A renewed focus: How one district saved 20 hours monthly in processes

August 24, 2022

3 minute read

This school district saved 20 hours monthly and saw 83% participation in benefits enrollment with American Fidelity.

  • Tags:
  • Case Studies

District achieves 100% participation in open enrollment after making a switch mid plan year

July 07, 2022

4 minute read

Watch Tammy Brown share her experience with American Fidelity and the value it brings to her school district.

  • Tags:
  • Case Studies

 

ESB-9224-0122

American Fidelity Assurance Company
americanfidelity.com

https://americanfidelity.com/blog/stories/case-study-linda-azuelo/

Site Map

About Us

News Center

Careers

Contact Us

© 2022 American Fidelity Assurance Company

  • Privacy Notices |
  • Report Fraud |
  • Terms of Service |
  • Licensing |
  • Special Notices |
  • Cameron Enterprises

ESB-9224-0122

  • File a Claim
    Login
  • Home
  • Benefits Strategy
    • Employee Benefits
    • Communication and Education
    • Enrollment and Admin
    • HR Assistance
    • Tax Savings
    • Compliance Updates
  • Products
    • Benefits
    • Dependent Verification
    • HR Technology
    • Reimbursement Accounts
    • Retirement Savings
    • Section 125
  • Why Us
    • For Education
    • For the Public Sector
    • For Automotive
    • Account Managers
    • Customer Testimonials
  • Blog
    • Benefits Strategy
    • Reimbursement Accounts
    • Supplemental Benefits
    • Customer Stories
    • Compliance Updates
  • Support
    • COVID-19
    • Employer Assistance
    • Videos
    • Contact Us
  • Claims
  • Careers
    • Corporate Careers
    • Sales Careers
  • About Us
  • Site Map

Popular Topics:
  • Register for an Account
  • Forms
  • Unused FSA Funds
  • HCFSA Eligible Expenses
  • Carryovers, grace periods and runoff periods
  • HSA Eligible Expenses
  • HSA Tax Forms
  • Disability Tax Forms