How to Get Claim Documentation From Your Providers
If there’s one thing that’s true about supplemental insurance and reimbursement accounts, it’s that you have to keep track of a lot of documents so you can properly file your claims. Whether it’s medical records, itemized receipts, or a statement from your doctor, learn how to find the right documentation you need.
Who do you reach out to?
Doctors’ offices and pharmacies are the main places to contact. Both should be able to provide you with itemized documentation of the services you received. Your doctor will also be able to provide you with any medical records, doctor’s notes, or copies of prescriptions. If your doctor has an online portal set up, you should be able to find any of your bills and other types of required documentation there. Your pharmacy will also be able to provide you with any copies of your prescriptions, along with itemized documentation of your expenses.
If your doctor or pharmacist didn’t provide you with the information you need after your visit with them, you can call and request it.
What do you need to have?
The types of documents you need will depend on the specific type of insurance or reimbursement account for the claim. However, there are a few things you should always try to have documented:
- Description of services you received
- Date of the service
- Service provider
- Total you paid
Sometimes, the total you paid won’t be listed in one receipt. You may have to combine several credit card statements and itemized receipts to get your total, which is why it’s important to hold on to every document you receive.
Generally, we recommend just keeping all documentation you receive from your providers, just in case. Your claims are processed faster when all the correct information is provided the first time you submit a claim, so it’s best to have everything ready to go before you start the submission process. If there are any details or required documents missing, your claim will be delayed until sufficient information is provided.
You can find detailed information about the documentation needed for insurance and reimbursement account claims, plus instructions on how to submit a claim, visit our support page.
This blog is up to date as of November 2021 and has not been updated for changes in the law, administration or current events.