Using the

Flex Debit

Guidelines for Using the Flex Debit Card

Please read the reimbursement guidelines before you start using the flex debit card.

Documentation Required
Expense matches your employer co-pay amount (co-pay amounts must be provided by your employer in advance) Purchases at a qualified medical facility that does not match your employer's co-pay amount, including coinsurance or deductibles Attempt to use card at a retailer without a computer system that recognizes eligible expenses*
Expense matches a recurring medical expense (must have been previously substantiated and noted on the claim that it will be a recurring expense) Purchases at a qualified medical facility but co-pay amount was not provided by your employer in advance Attempt to purchase an over-the-counter drug or medicine
Real-time verified medical expenses (such as purchases made at retailers or pharmacies that recognize eligible expenses*) Recurring expenses that have not been established by you as recurring Expense is greater than the available account balance or debit card was used prior to the beginning of the plan year
Debit card has been blocked due to outstanding receipts

* Vendor must utilize a certified Inventory Information Approval System (IIAS)


Next Steps

FSA Store

TV_Icon Shop thousands of FSA eligible products today!

Get Started

How Do I Enroll?

Find Out Here

Contact us

We still believe in good old-fashioned human contact!

┬╗ Learn More

Quick Access

  • Your Account

    View your policies, download forms and check the status of your claims - all in one spot!

  • Claim & Flex Forms

    1Select the forms you need:

    Flex Benefits
    Accident Benefits
    Cancer Benefits
    Critical Illness
    Disability Benefits
    Hospital Indemnity
    Life Benefits
    Medical (GAP)
    HRA Benefits

    2Select your state & industry:

  • Check Claim Status
  • FAQs

    Please select a category or type your question in the box below.

    Keyword Search
    All FAQs