Frequently Asked Questions

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    Top Asked Questions

  • I’m having trouble accessing the Online Service Center. Can you help?

    To obtain a username:

    From the login page, select the link under “Need Login Assistance.” You will be asked to complete some information, and then you will see a confirmation screen that includes your user name. As an additional security measure, a temporary password will be emailed to you. If your email address has recently changed, please contact us so we may update your information before you complete the above steps.

    To reset your password:

    From the login page, select the link under “Need Login Assistance.” You will be asked to complete some information, and then a temporary password will be emailed to you. If your email address has recently changed, please contact us so we can update your information before you complete the above steps.

    If you’re having trouble creating an account:

    Please contact our customer care team, or request an activation code here. If you are an employer requesting an account activation code for the first time, get your activation code here. If you are an individual requesting an account activation code for the first time, get your activation code here.  

  • How can I check the status of my claim?

    Sign up for a secured account through our Online Service Center to file claims, view claim status, download or print a copy of your policy, and more. Once your claim has been processed, you may view claim details securely online.

    You may also check the status of a claim by calling 800-654-8489 from 7am to 7pm CST.

    To check the status of a flex claim, simply include your email address on your election form or reimbursement voucher. Once your email address has been received, you will receive notifications when your claim is received and when a payment has been processed. 

  • Can I make a payment online?

    Once you have established an account online, you can pay by EFT by selecting the billing option when you log in. If you haven’t created an account, you can request one from our home page by clicking on the Online Services link. Then, select the link for Employer Accounts

 

Quick Access

  • Your Account

    View your policies, download forms and check the status of your claims - all in one spot!

  • Claim & Flex Forms

    1Select the forms you need:

    Flex Benefits
    Accident Benefits
    Cancer Benefits
    Critical Illness
    Disability Benefits
    Hospital Indemnity
    Life Benefits
    Medical (GAP)
    HRA Benefits

    2Select your state & industry:

  • Check Claim Status
  • FAQs

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